Thank you Carly
Being the only family left, i had very little knowledge of what to do for my mothers funeral.
After contacting Carly the morning my 98 year old mother passed away, she helped me in every way possible.
The morning after mum dying Carly and I met and explained and advised what to do. Without her help i would of been lost, her information and help got me through a very difficult time.
The time before the service and service was excellent, also the follow up afterwards was very helpful
I would recommend Carly to anyone

I have had the pleasure of working alongside Carly and Tim during a funeral. Both of them are genuinely caring for their clients needs and wonderful in their ability to work with other funeral professionals. I can't recommend them highly enough

It is with sincere gratitude that I write this review of Greenhaven Funeral Services.
Carly and I went to high school together and lost contact about 20 years ago. Through social media I reconnected with her and discovered what she was doing.
In May this year my Grandmother had a fall and broke her hip. She had an operation but at 93 years old never fully recovered and passed away later that week. It was all unexpected in spite of her age.
My Dad made enquiries at one of the bigger funeral directors and was shown their packages. I suggested I call Carly to find out about Greenhaven's services and she kindly obliged and met me and my family within hours of the call.
Carly has always been an approachable, warm and caring individual and I was to relearn how unique she truly is.
She gently guided us through what needed to be done and took care of and gave us direction on the many aspects of planning a funeral.
Carly's emphasis was on finding out what our wishes were - no packages here. You are treated as individuals not numbers.
Carly made regular contact with us to provide updates as Nan had to go to the Coroner. She also offered reassurance that our plans would go ahead as time ticked away and Nan had not been released. This was most appreciated as I live 4000 kms away in Perth and had to organise extended time off work.
Carly is genuinely passionate about her business and the families that come across her path. My Dad, my sisters and our families are so thankful that we reconnected with you and that you held our hand in our time of need.
If you find yourself needing the services of a funeral director I would highly recommend Greenhaven for their care and unique approach in providing a memorable service to honour your loved one.
The Hargreaves Family - Jillian, Allison, Bob and Amelia

Carly and the team at Greenhaven were exceptional in the service they provided for our family member, Lorraine.
From the moment we contacted Carly, there was a sense of comfort and confidence.
It was very reassuring to know that Carly was always there to answer our questions and provide support.
Carly and the team made us feel that the occasion of Lorraine's funeral was equally special to them as well.
Thank you Carly, and all at Greenhaven. We appreciate the heartfelt and sincere support that you provided to the family at this most emotional and sad time, and would highly recommend Greenhaven Funerals.

Thank you to Carly and Tim from Greenhaven funerals. Your assistance and
support during this difficult time enabled us to give our mother and mother in law the funeral service that was just right for her.
Carly guided us through the process offering suggestions in a patient,
caring and warm manner giving us the highest level of attention to ensure
that everything was as deserving as it should be. We really appreciated the
faultless service that you provided and highly recommend Greenhaven
Funerals.

Thank you Tim and Carly for taking care of my dad. From the very start to the end they both (Tim and Carly) were very helpful and taking funeral stress away. All of our thanks go to Carly and Tim for their patience and professionalism during such a sad time for our family.

Carly showed sincere compassion from the first moment I spoke to her by phone, and also when she came to visit us that same day to discuss the funeral arrangements of my beloved husband. As this was a very sudden death, Terry was taken to the Coroner's Office and Carly guided us through the process very efficiently. We have a very unusual last name and when Carly spoke at the service for Terry we were very impressed that she pronounced our name correctly. Everything Carly did for us was done professional and compassionate and at all times she maintained contact with our family. Nothing seemed to be too much for Carly. I appreciate everything that she has done and would recommend Greenhaven Funerals without any hesitaiton.

My 39 year old brother passed suddenly. I had no idea of how to handle the practical things, or the processes involved, so I blindly made a few calls to the larger funeral homes. Carly was referred to me by a family member, and after contacting her, I remember thinking, thank goodness, here's someone who can gently and professionally guide me from A to B! And was happy to explain the answers to so many of my questions. This included organising the death notice, the funeral notice, dealing with the coroner, transportation, documents, the preparation of my brother, the eulogy, the funeral preparation and so many other tiny details. We had picked a customised coffin, in AFL Western Bulldog colours, with an Australian flag. It was made beautifully and I know Carly went well out of her way to make this happen. All of our requests were met, in a kind, understanding and compassionate manner with a sense of humour (important in our family!). On the day, the biggest and most repeated compliment was "it was as if my brother had planned this funeral himself". It captured his essence perfectly. All of our thanks go to Carly and Tim for their patience and professionalism during such a sad, sad time for our family. I cannot imagine that my brother's life celebration could have been any more perfect.

I would like to share my experience of working with Carly Dalton from Greenhaven Funerals. It is obviously a very sad time when you lose a loved one, regardless of the circumstances. Carly was my saviour as she took care of absolutely every detail, guiding me through all the various decisions that needed to be made. My Dad became very ill and passed away after 7 weeks. If you are in a similar position, I would strongly encourage you to be prepared early. Carly had the plan and nothing was too much trouble for her, including picking up clothes and dropping back jewellery. She even returned Dad's ashes to me with a beautiful card and took the time to check in that I was okay. She patiently answered all the questions my kids asked about her job. The caterers she recommended were fantastic, just the perfect amount of food and of a good quality. Everything including the cost of the church was on the one invoice, making it simple. She works with her husband Tim and they have the personal touch that only a small business can deliver with consistency. Carly is a true professional.

How do you describe the services of a funeral director? It is not a service you would normally write down in your contacts for 'future reference'.
However, should the need unfortunately arise again, I will call my new family friends Carly and Tim to handle the affairs of the funeral I may be involved with.
After many years of fighting Alzheimer's, my mother who was always a proud person departed barely unnoticed. I needed to honour my mother with dignity, respect and some fun.
Carly assisted me to create an experience that involved music, orations, a DVD tribute within an audience who knew my mother not when she was ill but when she was young and full of life.
What makes Greenhaven stand out for me? That we could work together to create a memorable occasion to share the life of my mother and not simply a funeral service, and that their personal involvement whilst professional was also friendly and positive.