Hello Charlie

Business details

Opening hours

Monday:

Click & Collect 9.00am to 4.00pm

Tuesday:

Click & Collect 9.00am to 4.00pm

Wednesday:

Click & Collect 9.00am to 4.00pm

Thursday:

Click & Collect 9.00am to 4.00pm

Friday:

Click & Collect 9.00am to 4.00pm

Service awards

View more

Reviews for Hello Charlie (166)

Write a review
4.8
166 reviews
5 star icon
129
4 star icon
36
3 star icon
1
2 star icon
0
1 star icon
0
Service Rating
4.9
Quality Rating
4.8
Value Rating
4.5
jemmahunt2012
#7 in St Clair NSW
1 review · 600 points
verified email - 23 Aug 2012
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

I didnt deal with the staff as i ordered online but had no problems doing my order. i liked getting emails on updates of my order. quick and cheap delivery. definately will be buying more nappies as needed from here - i have looked at alot of other sites with the same brands and this one is definately well worth it, and i have already told a few friends having babies also.

Approximate cost: $100

verified email - 22 Aug 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

It was easy to order online and my goods arrived promptly. Hello Charlie keeps the postage low which helps when ordering bulk goods - it makes it easier to support buying eco products. I also got a personal message thanking me for my business - which was lovely to receive!

Approximate cost: $80

kerryc13
#2 in Ashgrove West QLD
1 review · 600 points
verified email - 14 Aug 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Bargain price for my purchase, and arrived almost overnight, and I'm in Brisbane. Friendly and professional.

Approximate cost: $30

verified email - 09 Aug 2012
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Great Service! Aust Post misplaced the order & Vanessa was quick to remedy the situation! I love the site - the reviews are fantastic to help consumers make educated eco decisions. Thank you Hello Charlie!

Approximate cost: $160

minnylevi
#1 in Mcgraths Hill NSW
1 review · 600 points
verified email - 04 Aug 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent, keen to please the customer, fast and efficient service, items well packaged and care is taken to ensure speedy and accurate delivery

louf2
#33 in St Kilda VIC
1 review · 400 points
04 Aug 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I stumbled across their website when searching for somewhere to get some nature-friendly nappy samples. I ordered some, which was a very straightforward process, they arrived within two days, and came with a lovely hand-written, personal note thanking me for my custom. By the look of their website they specialise in eco baby products and skincare.

Approximate cost: $6.00

julie015
#56 in Preston VIC
1 review · 210 points
verified email - 01 Aug 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hello Charlie provides exceptional service and a fantatstic variety of quality, eco-friendly products. I am always impressed by how quickly they deliver your order and the personal touch they provide. I am glad that I came across Hello Charlie during a Google search - they have been my "go to" people for all my daughter's baby and toddler needs these past 2 years.

vickih8
#18 in Highett VIC
1 review · 405 points
verified email - 31 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I Submitted my order on the weekend and received it on Tuesday. The fastest order fullfilment i've experienced and i've been shooping online for over 10 years. Great site and service. Personally drafted thank you card and lollies in parcel. Very happy with the clothes and the discounts.

natware
#1 in Bonython ACT
1 review · 640 points
verified email - 31 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Super fast confirmation and delivery. Love the nappy rash stick I ordered... wish I had found this site earlier in my cloth nappy journey!

Approximate cost: $25

verified email - 28 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Hello Charlie has shown excellent customer service, has great quality products and goes one step further by providing excellent reviews/comparisons of products. Delivery is super quick and feedback to queries prompt. Cant fault them!

jaymel
1 review · 440 points
verified email - 25 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hello Charlie is wonderful. Great products at reasonable prices. Friendly and efficient service. I ordered my hip seat on a Friday and was pleasantly surprised to receive it on Monday.

verified email - 23 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great products, eco friendly. Fast delivery. Great customer service. Very reasonable postage! I purchase the eco nappies regularly but have also bought some other great products and gifts.

kimberleyh5
#3 in Tanunda SA
1 review · 410 points
20 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I've purchased from Hello Charlie several times & think they're fabulous! They're so easy to deal with & Vanessa has the nicest phone manner I've ever heard. I highly recommend them to anyone needing baby goods, particularly wooden toys, games & muscial instruments! Thank you Hello Charlie for your fantastic website & amazing customer relations!!

MariaF
#56 in Carnegie VIC
1 review · 205 points
verified email - 11 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great customer service and products. Their Cheat Sheets on baby skincare products are invaluable.

caitrionad
#1 in Campbell ACT
1 review · 605 points
verified email - 06 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Purchased product online and received great customer service! Doing a price comparison online Hello Charlie was very competitive. I was kept up to date with where my order was up to and delivery was very quick.

Approximate cost: $40.00

verified email - 05 Jul 2012
Service Rating
4.0
Quality Rating
5.0
Value Rating
3.0

I have ordered bamboo products often through hellocharlie. They are very quick to deliver and their customer service is excellent. They are not necessarily the cheapest but most other websites who range these items do not deliver as quickly.

robynw10
#1 in Port Fairy VIC
1 review · 605 points
verified email - 03 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

A delight to be able to phone the supplier and get an immediate answer to my enquiry about baby hair brush to be followed by postal delivery within the hour. It arrived next day thanks to initiative to also send by Express Post. Fantastic service

joannem25
#4 in Ascot Park SA
1 review · 400 points
verified email - 23 Jun 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great product and quick delivery. Love the personal touch! Would buy from Hello Charlie again for sure.

Approximate cost: $30

sharons25
#13 in Gisborne VIC
1 review · 200 points
verified email - 23 Jun 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have just purchased the Envirosax from the Hello Charlie website, the website is very easy to use. I called to find out some details, placed the order and it arrived 2 days later. The envirosax are exactly what I was after, very good quality and a great website for finding unique baby items, that you can't find in the average store. It is a great website/business, will definatley be a return shopper. Thank you for the great customer service and great product and speedy delivery! Sharon

Approximate cost: $43.95

amyd15
1 review · 420 points
20 Jun 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hello Charlie are a responsive and reliable company that supplies the best in child-, eco- and health-friendly products for babies and kids. I love the Bambo eco-disposable nappies with bulk discounts. Prompt deliveries and great mini-freebies too. Will continue to use Hello Charlie for nappies, kids tableware, kids toiletries and toys. Best of the best!

verified email - 12 Jun 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have purchased from Hello Charlie numerous times now, and have been impressed with every order. The quality of the products are fantastic, and customer service is always very helpful. Any questions that I have emailed are always answered within a day. After purchasing online, my orders have always been promptly posted. The price of the products is comparable to other companies, if not slightly cheaper. The cost of postage is very reasonable, if not free. If an item is slightly more expensive than another company, I'll still purchase from Hello Charlie because I know I won't have any hassles receiving my item, and because of their excellent service. Thankyou Hello Charlie! for a stress-free service!

verified email - 06 Jun 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I like to try and use eco friendly products for my kids as much as possible, and Hello Charlie is always the first place I look. They have a great range, and the service is fantastic! Parcels always arrive quickly and with a personal thankyou note and lolly!!! Gotta love that!

verified email - 03 Jun 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Found the staff at HelloCharlie.com.au to be so friendly and happy to help. Was so happy with my purchases and I know my friend enjoyed the eco-nappies as a gift.

Approximate cost: $100

katrinaf1
#1 in Woodstock West VIC
1 review · 600 points
verified email - 30 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very impressed with the prompt and friendly service. The website is easy to use and the products are quality. Couldn't be happier! Thank you to all at "Hello Charlie"!

taras1
#1 in Crafers SA
1 review · 420 points
30 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I bought a hipseat baby carrier from Hello Charlie. It's a great product and they were offering it at an amazingly cheap price. My order arrived within 2 days (I was impressed). The service was friendly and personalised. I'll certainly buy from Hello Charlie again. Thank you! Tara :)

verified email - 17 May 2012
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Very helpful customer service over the phone, and the order arrived promptly. The product (a portable high chair) was good quality, and very reasonably priced. My only slight issue was the flat postage fee - $7.50 is extremely reasonable for larger items, but seemed a little expensive for a small item like this.

verified email - 16 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have been shopping with Hello Charlie for years and they consistently provide a faultless, fast and friendly experience. I found them originally because I love their products - eco nappies etc - but I've stayed because their attitude and service is exemplary.

RebeccahMB
#1 in Broome WA
1 review · 600 points
verified email - 12 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

HELO CHARLIE OFFERED GREAT CUSTOMER SERVICE THEY ARE GREAT VALUE FOR MONEY AND THE ORDER WAS SENT OUT THAT DAY WHICH MEANT NO WAITING.

verified email - 10 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I recently found the Hello Charlie website when looking for eco friendly baby products and lucky I did! I received fantastic customer service when I asked about a particular nappy they did not stock. Vanessa made every effort to find them and was happy to try to order them in for me. When it was found that the company no longer existed, I was sent out samples to try of other nappies that they did stock. I proceeded to order some other products and received the packages (including the samples) the following day! I will definitely be a returning customer. Highly recommended!

Approximate cost: $reasonable

LJ11
#70 in Sydney NSW
1 review · 600 points
verified email - 07 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I ordered on Sunday and received it in Tuesday- very efficient! Quality products at great price. Looking at their website to see what else I can order. Can't remember how I found them but so glad I did, I only wish I found them earlier! Love their concern for natural products.

Approximate cost: $50