Hello Charlie

Business details

Opening hours

Monday:

Click & Collect 9.00am to 4.00pm

Tuesday:

Click & Collect 9.00am to 4.00pm

Wednesday:

Click & Collect 9.00am to 4.00pm

Thursday:

Click & Collect 9.00am to 4.00pm

Friday:

Click & Collect 9.00am to 4.00pm

Service awards

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Reviews for Hello Charlie (166)

Write a review
4.8
166 reviews
5 star icon
129
4 star icon
36
3 star icon
1
2 star icon
0
1 star icon
0
Service Rating
4.9
Quality Rating
4.8
Value Rating
4.5
vickys4
#5 in Mascot NSW
1 review · 600 points
verified email - 05 May 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

The website has all the info about the products that I want regarding ingredients etc, had sample packs, fast delivery & also sent a hand written thank you note!

Approximate cost: $30

verified email - 05 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great products, I use the skin care and love it. They are extremely helpful and polite. I recommend these products to everyone.

Boop 08 May 2012

Thankyou for your msg, shows just how caring friendly this store is.

sharynb2
#2 in Margaret River WA
1 review · 640 points
verified email - 04 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I have been a customer for over 6 years, specifically buying Bambo Nature nappies. The product offerred is 2nd to none. The website is user friendly and the loyalty program very worthwhile. Ordering and delivery is efficient and prompt. Since finding bambo nappies, I have not returned to the supermarket brands due to Bambo's superior absorbancy and fit, gentleness on skin, fun motifs, bulk availability and Eco friendly manufacture

biancas10
1 review · 600 points
verified email - 04 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic customer service. Great communication, regular updates and status of order. Highly recommend. Will definitely be using again and again.

verified email - 04 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Excellent service and attention to detail. When I ordered 2 different sized nappies, they called me to confirm I had not made an error.

Approximate cost: $150

melijahc
#4 in Beaconsfield Upper VIC
1 review · 600 points
verified email - 02 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hello Charlie is the perfect business for the eco conscious parent or anyone wanting the best quality products for their children. I've been using Hello Charlie since before my first baby was born and continue to use them because of their fantastic products, competitive prices and very prompt and reliable delivery, even to our semi-rural address. They are also very informative, regularly notifying about new products, latest research and answering any questions you may have about any of their products. I've recommended Hello Charlie to many people and continue to do so.

sharonm25
#14 in Moonee Ponds VIC
1 review · 600 points
verified email - 01 May 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I was searching for a particular product that was sold in many places. Although Hello Charlie wasn't the cheapest (nor the most expensive by a long way) website for the actual product, when I researched the postage costs it certainly became the cheapest. Other websites with the product a bit cheaper had ridiculous postage costs, but Hello Charlie's was very reasonable and then made my overall purchase cheaper than other sellers!

My products then turned up a couple days later (in a very timely manner). I was very happy with the focus on recycled packaging and encouraging me to also recycle the box it came in.

I also really like the personal (hand written) note to me thanking me for my business and the lollies!

vanessam17
#1 in Cremorne NSW
1 review · 600 points
verified email - 01 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Very impressed with speed of delivery, order was exactly as described on website and very happy with quality.

Approximate cost: $100

cindyc9
#23 in Mitcham VIC
1 review · 600 points
verified email - 26 Apr 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I stumbled upon Hello Charlie via a web search and it turned out to be such a wonderful shopping experience. Great products, real time chat to get questions answered quickly, fast processing and speedy delivery. fantastic!

tanayah
#10 in Tarneit VIC
1 review · 600 points
verified email - 18 Apr 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Well what can I say... I love Hello Charlie!
I have had nothing but positive experiences with Hello Charlie :) Brilliant products, excellent customer service & prompt delivery. I'm a frequent online shopper & I can't speak more highly of them. I've recommended them to everyone I know.
Keep up the good work Hello Charlie!

naed
#92 in Brisbane QLD
1 review · 400 points
verified email - 17 Apr 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent service. Very friendly staff and the product has always been fantastic. I'd highly recommend Hello Charlie!

verified email - 17 Apr 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Discovered while searching for a particular product that was out of stock in many other online stores. Easy to purchase online, quick and clear communications & updates throughout purchase process, fast delivery turnaround. Personal handwritten note (and lollies) in delivery greatly appreciated too.

Approximate cost: $30

rosee2
#9 in Floreat WA
1 review · 20 points
06 Apr 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Hello Charlie was the only place I could get hold of a certain brand of nappies I wanted. Very happy to see they had value packs that exactly suited what I wanted.

Approximate cost: $105

Smurfyjnr
#26 in Altona Meadows VIC
1 review · 220 points
verified email - 04 Apr 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I discovered Hello Charlie by accident but was thrilled that I did. Great range of products, superfast delivery with reasonable charges and eco friendly right down to the packaging. A lovely note came with my package thanking me for my order and a few lollies too! Will definitely use again. I ordered one product direct from the supplier and am still waiting for it - wish I'd ordered from Hello Charlie instead, would've been cheaper too!

Approximate cost: $80

rebeccag13
#86 in Mount Waverley VIC
1 review · 20 points
03 Apr 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

A fantastic online shopping experience! I purchased on the Sunday night, and had the product delivered to me on Tuesday morning. Plus, received a lovely personalised thank you message along with my order. Nice touch, Hello Charlie!

Approximate cost: $30.00

raspberry
#6 in Griffith ACT
1 review · 200 points
verified email - 02 Apr 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

I always recommend Hello Charlie to my friends. Their website is easy to use with a logical layout, the range of products is very good, prices reasonable (especially for bulk eco nappies) and shipping very quick.

mummy
#2 in Kahibah NSW
1 review · 200 points
verified email - 28 Mar 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Website is simple to navigate, and to be able to buy a single nappy to test run the size is fabulous. Prompt delivery and personal touches of a hand written note mean I will return and recommend to others too.

Approximate cost: $100

naomif2
#206 in Sydney NSW
1 review · 200 points
verified email - 20 Mar 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I've purchased a number of items from Hello Charlie - all have been great quality and arrived promptly. My last purchase went missing in Australia Post - the team from Hello Charlie rang me, supplied a new product and delivered it express post. Most of all - they're lovely to deal with.

Approximate cost: $20 - $150

davidt71
#64 in Preston VIC
1 review · 200 points
verified email - 09 Jan 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Hello Charlie offer a wide range of organic / eco-friendly baby products which don't cost the earth. The sales team are friendly and provide a welcome personal touch, and most orders arrive within a couple of days (depending on where you live, obviously)

msmary
#19 in Orange NSW
1 review · 200 points
verified email - 09 Jan 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I have ordered from Hello Charlie since 2006 and have received consistently fast delivery both in the city and country. Products are always high quality with new stock and some good sale items available regularly. I've only once had an issue with an order, and this was quickly resolved. I'd definitely recommend them for eco-nappies and eco friendly baby products.

Approximate cost: $100-200

kathrynb10
#2 in Gilberton SA
1 review · 200 points
verified email - 09 Dec 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hello Charlie have repeatedly provided great service, and a great range of products that are competitively priced. In addition to the 'usual' baby items, Hello Charlie offer environmentally friendly items for child-care - so we can all be gentler on our babies as well as the environment.

Approximate cost: $150.00

katet19
1 review · 0 points
09 Dec 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The website is wonderful and very user friendly. Love that they cap the postage at $7.50. Needed to speak to them to change my order and it was lovely to speak to someone directly and not go through a call centre.

Approximate cost: $35.00

verified email - 07 Dec 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I received fast and efficient service and delivery, no complaints, and great value for money! I will definitely shop with Hello Charlie again.

amandad17
#10 in Newington NSW
1 review · 200 points
verified email - 06 Dec 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I absolutely love this company. I have ordered a few times from them and it is more like ordering from a family friend. They seem to genuinely care and often pop a little surprise into the parcel!Their service,while being a little more personal than bigger companies is still accurate and very prompt. Their products are great if you are looking for a more natural approach

verified email - 30 Nov 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Had an issue with getting charged twice when I ordered my items. This is just as likely my fault as it was there's. One quick email to advise them and it was fixed with a refund of the duplicated amount and a receipt to show ASAP. I put my order in on Saturday afternoon and got the package on Tuesday morning (7:30am!!). Super quick and super professional, will use again for sure.

verified email - 29 Nov 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

I little frustrating when told part of order was damaged...would have appreciated advice on alternative rather than find that I had duplicated what was originally ordered...offered disc.not necessary.

Approximate cost: $135

rebeccaenglish
#7 in Red Hill QLD
1 review · 200 points
verified email - 28 Nov 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The range is fantastic, the service is amazing. They are always happy to help, add to an order, assist when you've got computer issues and even gift wrap. The prices are comparable and often cheaper than other sites.

verified email - 22 Nov 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent range of good quality products at really competitive prices - beats mothercare, parenthood and baby bunting on some items. I was really impressed that I could pick up something that I wanted urgently. Also appreciated different payment options including direct deposit. For my second order I opted for delivery and was really happy with how quickly it arrived. I will definitely order from this site again.

ninat
#3 in Research VIC
1 review · 200 points
verified email - 02 Nov 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Delightful service, excellent product knowledge, practical advice re my purchase of a baby carrier. I will definitely return to the showroom to browse the inspiring range of Eco products, & will consider online purchases also.

kated19
#17 in Alexandria NSW
1 review · 340 points
25 Oct 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Always on time, always correct, always great quality and new ideas for products. The personal handwritten notes keep me coming back every time. Congrats on a great business with personal and accountable service built on eco/sustainable products making having kids less hideous for the planet. After 3 kids over 4 years with Hello Charlie I tell all my friends to pull their finger out and go Eco on nappies. It's too easy with service this good.

Approximate cost: $150