Henley Properties Group

2.1
based on 15 reviews

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15 reviews about Henley Properties Group

verified email - 07 Dec 2016

I do not recommend Henley, because 1. My land was less than what they actually sold 2. The promotions they offered me is nicely refuted with an apology despite documents in black and white 3. Their drawing disparities are penalized with extra money 4. Emails are not reciprocated for a month but quick if you are on the dock 5. Departmental infighting between employees cause financial burden to customers 6. Dishonor their own commitments and promises. Everything is nice until you sign the contract, then starts your worst experience. I have to say my site supervisor was excellent but the administration incapacitated his efficiency, thus my bad luck. I won't drive to Henley one more time.

14 Mar 2013

Henley built our first home finishing december 2012. i cannot fault anything from start to finish, i would have no problem dealing with Henley again. i was a bit scared about going through them as i had read many reveiws and majority were bad, (hence the reason i decided to reveiw as many only reveiw the bad and dont give praise) loved the henley building experience!!!

Approximate cost: $280,000

Figueiredo
12 Jan 2012

Recently built with Henley properties. My experience with building my home was very positive, emails and phone calls were always returned, anything and everything I wanted clarified was immediately to the very end of the construction. Great with fixing any issues you have after you have finished building. Would highly recommend.

Megan5 24 May 2013

Good review.

Anonymous
verified email - 19 Oct 2010

You do not get what is displayed in the homes, although they display the larger size house, what they dont tell you is that the smaller size house (with the same name) is completley different. They also tried to change building materials for cheaper ones, even though the better materials are stated in their contracts. You need to really look over your contract and see what you get before you sign it. Have been intimidated by building supervisors into not making a complaint. Not happy with these big builders treating us like we dont know anything about building.

verified email - 06 Dec 2007

I'm currently building my first home with Henley Properties and so far (touch wood) I have not experienced any of the usual building dilemmas and troubles nor have any nightmare stories. I've received great service from friendly staff and my house is taking shape very quickly. I found Henley had a lot of inclusions that other builders call extras - in the end this is how they got my business.

celener 21 May 2010

I am currently building with Henley and we are having the total opposite, similar with SteveO. I am very disappointed with their administrative department whom are disorganise and cannot follow the plan. Absolutely nightmare to deal with their admin staff who have not "care" attitude!

jos18 17 Jun 2010

I agree. In SA once they've got your money you're done! The problems started right from contract & then with the follow thru. Now they've completed & done a 12 month inspect we are still waiting. It has never felt like new finished house.

kerryf3 07 Sep 2010

We moved into our new home early December 2009, up until then things went well however once in, the poor after sales commenced.

The most frustrating was the built in mircowave that was installed incorrectly by Henely's electricans.
The air deflector was not installed, the mircowave over heated.
I contacted warranties@ henley, provided a copy of the installation manual in early July 2010, here were are 7th September and they now inform me we will not have the mircowave correctly installed until 17th September 2010.

What an absolute disgrace for a simple item that is used every day.

Once again, got your money, don't care.

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