Trainers were amazing and information was informative and easy to understand. Portal was easy to navigate.

Worse experience of my studying life. Around 12 weeks average to mark each assessment submission. Found service staff slow to respond to requests. Will be studying else where from now on. Did cert 3 in childcare education and care.

Hello,
I had quite a few issues with Inspire Education. A year and a half ago I enrolled to study Aged Care Certificate III. It was marketed as a course one could study while working. At the start of the course, I received a parcel with a 'Skills Logbook' that I was instructed to complete during my work placement, which was to be organised by the student.

About six months in, I received some emails saying that they were moving from their old learning portal to The Hub.

Due to a busy schedule I started to complete me coursework in late 2016, noticing that new units (Upgrade Subjects) had been added, and changes were made to some of the workbooks that I had already worked on.

At the end of the year I paid for a six month extension. I had completed most of the workbooks but not submitted because I had not filmed any of the video assignments (they required other people to act and props, such a Sudan/van, which I had no access to).

I then started looking for a placement. No one from Inspire informed me of how difficult it is for a student to organise a placement. Most facilities I contacted were confused as to why Inspire was not contacting them and refused to deal directly with students, even my High School Careers Advisor and she said it was ridiculous for an Education Provider to expect students to organise placement.

After many emails exchanged with an Inspire Employee, I convinced her to help me by sending me a generic recommendation that I could distribute. (I emailed every aged care organisation that I could travel to, even outside of Sydney, which are over 300 locations, and got about 4 'possibilities'). Luckily St Joan of Arc Villa offered me a position. So I organised the paperwork, took three weeks off work and I completed my 120 hours with very positive feedback and references from multiple staff members. No one from Inspire ever checked up on how the placement was going.

When I was submitting the original Skills Workbook, I found the message that it had also upgraded and that if A student had already completed a placement, they may have to do another to fill in the gap.

I searched through my old emails from Inspire, nothing informed me of this change. I emailed the employee I had been in contact with and sent a message on the Hub.
For the next few weeks I exchanged emails, Hub messages and attempted phone calls.
It seems their so-called student support is the ability to make an appointment to talk to a different employee each time, in a two hour period (working hours). In my experience they did not call in that period, did not call back with information (that they were unsure of and had to check up on), and were generally unhelpful.

So this has gone on for about a month and now my course time has run out. I am going oversees very soon, I do not expect any further assistance will come from Inspire.
Talking to others who worked in aged care also made me realise how expensive it is to study with Inspire.
I realise that the course upgrade was mandatory, but for such a big change, after each student pays at least $1000 to study with Inspire, they should send more than an email (which when I told them I didn't receive was instructed to check my junk mail, a year later) or possibly call up their students once in a year.

This is the first time I've written a complaint about any product/ service I've paid for. I have lost about $4000 studying with Inspire ( $1500 cost of the course and about $2400 of working hours I missed) due to lack of support and effective communication. It's really disappointing to end up with no certificate, refund, or any offer of compensation from Inspire for this unethical behaviour. I’m sure many student have had positive experiences with Inspire, but for what they charge, there is a serious lack of student support and I would urge anyone considering studying with Inspire to shop around.
Regards.

Inspire Education has a really easy portal/hub to navigate through in order to complete your course. The workbooks and learning guides are formatted well and the workbooks are downloadable in both editable word document and PDF format.

The webinars are easy to find and have great visual components. I found this particularly useful as not only was I studying for a position I had accepted as a T/A, I was also learning about vocational education and training and learning new terms like "Learning Program", "Unit of Competency" etc. It really is a great way to learn while also holding down a full time 6am - 3pm job while studying.

The on line messaging option is great for assistance. They help you with breaking down questions and pointing you to the correct part of the learning guide. The responses are usually around 48 hours which was OK for me. I completed the course in around 8 weeks I think which included delivering my presentations.

The responses to the submitted workbooks were clear and concise which enabled me to provide additional information as required. The responses I received were always in support of me moving towards a competent result.

My new employer contacted me and requested an earlier start date which then created significant stress as I was not sure that my Cert IV would have been assessed by then. I emailed inspire education and asked for assistance. My workbook assessments where fast tracked and before I knew it I had a letter of completion for my employer. I could not have asked for more assistance with getting the workbooks assessed.

My certificate arrived this week in an A4 envelope which was very clearly labelled "Do Not Bend" and I am happy with how it was presented.

I am now 6 weeks into my new job where I teach students the electrical trade. My training has prepared me well for my workplace and I am grateful that I completed my training through Inspire Education.

Approximate cost: $390

Bad experience. Literally 12 to 14 weeks to mark work. Resubmit on one item 4 times when what was eventually approved was the same as the second submit. No response to questions. Patronising replies when they eventually did reply.

Approximate cost: $500

[redacted generalisation] all information was sent only after I paid money
They sent me general/automatic email after each contact with them - spamming my mailbox
The only process of enrollment took an hour - they asked questions - they should not ask - interface was terrible and not user-friendly
My phone calls and emails were not returned in a meaningful way - they just sent general emails/automatic response asking to complete survey
Do not get involve this them - do not waste your time
The company is a complete disgrace from my experience.

The trainers and assessors were very helpful during the time I was studying a cert IV workplace health and safety. the online material was easy to follow and the hub was straight forward to navigate. I recommend this training provider to anyone considering commencing a course with them

I completed my Cert IV through Inspire Education to re familiarize myself with Australian laws and regs after a few years out the country. Inspire Education were easy to work with and provided enough support and feedback to make the process a positive experience. I would recommend the course to anyone looking to earn their Cert IV online.

Received full refund on course due to typos

Approximate cost: $1790

There is not enough training and guidance given by Tudors, the webinars online were not accessible, some of the assignments were written so badly that my employer (who has been an Accountant for 20 years) couldn’t even decipher them. I had to email an assignment four times to the Tudor as he kept failing me saying I didn’t complete the assignment when in fact I had.
After making a formal complaint to them, I was told I was going to be given a refund. 3 weeks later I still had not received the refund, so I tried to contact the company, and for a week I was stuffed around told I had to speak to a different person and they were always in meetings and I was not called back. I have now been told I will not be receiving a refund I was only approved to apply for a refund. I find it very strange that you must apply so you can if fact apply to get a refund.
This company is only in it for the money!

Approximate cost: $1950