Disorganised. unable to provide even an approximate pick up time the day before, vague and unhelpful.

I cancelled their services when told that the items would not be collected until 6.00pm (optimistic estimate I'm sure) after waiting around all day for them to arrive.

Update - 4/4/16
The business has requested that my review be removed. This will NOT be done and stand completely by the comments made. I did phone TWICE the evening before to seek an approximate time for the pick-up. I was told that this had not been worked out on both occasions because of workload and then computer malfunction. No call back was received to advise that the time had been calculated. At 3.00pm on the day of pick-up I again phoned to find out arrival time. I was told 6.00pm or after. As I was 35kms away from my own home (the pick-up was at my deceased mother's house) this time was completely unacceptable. The fact that I was so far away from my home, and therefore unable to be at the pick-up address within half an hour, had been explained to the business owner when booking the bed removal. Therefore it is considered that if "excellent" service was being provided this factor would be taken into consideration.

I called these guys to collect an old queen mattress and they scheduled me in easily. They called about 20 minutes beforehand, came exactly when they said they would and were really friendly and efficient. And the service itself is so cheap ($35). Would definitely recommend.

Incredibly easy process from start to finish. Only $35 for my heavy queen double to be picked up. Paid online, received a call that day to arrange pickup and found Steve to be amazing to deal with. Highly recommend!!

Approximate cost: $35

I ordered an online collection for my old queen mattress on their website and was pleasantly surprised to receive a confirmation call within 2 hours advising that they could collect my mattress the following day. They called me 30 minutes before they arrived and were very polite and professional. I was very impressed, particularly with the level of service compared with the price charged. Thankyou again!

Approximate cost: $35

We had an old queen size mattress to get rid of. I rang Melbourne Mattress Recycling who were able to come and collect it the next business day. Payment was easy using their online system via paypal. They collected as arranged with no difficulties (despite our place being a little bit hard to find, and some confusing instructions about where the mattress would be left). Friendly, prompt, and great service all round.

Approximate cost: $35