Disorganised. unable to provide even an approximate pick up time the day before, vague and unhelpful.

I cancelled their services when told that the items would not be collected until 6.00pm (optimistic estimate I'm sure) after waiting around all day for them to arrive.

Update - 4/4/16
The business has requested that my review be removed. This will NOT be done and stand completely by the comments made. I did phone TWICE the evening before to seek an approximate time for the pick-up. I was told that this had not been worked out on both occasions because of workload and then computer malfunction. No call back was received to advise that the time had been calculated. At 3.00pm on the day of pick-up I again phoned to find out arrival time. I was told 6.00pm or after. As I was 35kms away from my own home (the pick-up was at my deceased mother's house) this time was completely unacceptable. The fact that I was so far away from my home, and therefore unable to be at the pick-up address within half an hour, had been explained to the business owner when booking the bed removal. Therefore it is considered that if "excellent" service was being provided this factor would be taken into consideration.