Booked Metropolitan Plumbing for a blocked drain last Monday. Someone came and suggested to do a hydrojet, we saw what blocked it and he recommended to keep on flushing whilst viewing it from the point of inspection. We didn’t see the thing that blocked our drain after a few flushes and when I asked where it was, he said it probably went down the drain. With the call out fee, it all costs 700+ for less than an hour of service. A few days later, we’re still encountering the same problem in the drain. Rang Metropolitan Plumbing and said that we will get charged with the call out fee and quote for another job even if we felt that they didn’t really fix the problem from the first time they came.

A nightmare to deal with and down goes the drain for our money and time! Absolutely disappointing!

Approximate cost: $750

Recommend? You have got to be joking. I wouldn't recommend this company to my worst enemy. They charged me $5000 to swap over an electric storage HWS. $5000! That's on top of the $140 call out fee! And they took 3 days to complete the job. They even told me I would have to upgrade my existing powerboard to 'make it safe' even though the new unit was exactly the same rating as the old one. At a cost of.....wait for it.....another $4200! Unfortunately I had already accepted the five grand cost for the HWS, but I told them to stick it for the 'board upgrade'. They are predatory, and prey on desperate people who feel obliged to continue because they get slugged $140 just to come and have a look. Please, hire anybody else, just not these guys. Anyone else will be half the price. Part of what they charged me was $120 'tool hire'. They are a plumbing company, they should actually have their own tools, for God's sake! It's not like it was a difficult or tricky job. Old unit out, new one in. The clowns they sent couldn't even work out it was a blown fuse that was stopping it from working for 2 days after install. That's like day 1 of trade school right there. NEVER, EVER, EVER engage this company for any plumbing work. BTW, they also operate under the name Jim's Plumbing. Ever wonder where the money for their fancy vinyl wrapped vans comes from? Suckers like me. Learn from my mistake. Go elsewhere.

Approximate cost: $5000

Just moved in, had an issue with gas Hot water service, come out on a Sunday and explained the fault, fixed for reasonable price on same day, great service from Chris

Amazing service from Chris. Very happy to recommend.

Chris came to check the drains. Very friendly would highly recommend to others

Most definitely, Chris was prompt and courteous and informative, very impressed.

My air con failed on a Saturday. Metro plumbing were called and came out the next day. They advised the ducted system could not be repaired and so quoted just under $10k to install a split system. Appeared to be a good service as the system would be installed within 36 hours. The missus looked at other Adelaide air con people and found the same unit available for less than $2500 completely installed. Metro plumbing are not trustworthy. DO NOT ENGAGE THEM.

Approximate cost: $9990

DO NOT ENGAGE! I have never left a review on Google but was so driven by the bad experience provided by Jim’s Plumbing /Metropolitan Plumbing I felt obliged to warn anyone even remotely considering Jim’s Plumbing or Metropolitan Plumbing to think twice.
We had a leaking hot water system leaving us with no hot water. We called Jim’s Plumbing thinking they are a reputable company. They also say that they do not charge more on weekend when on wait on the phone, I thought the pricing would be reasonable. Their call out fee was $132 which I thought was ok but then they told me that the job will be contracted out to Metropolitan Plumbing. I was a bit suspicious. The contractor arrived the same afternoon and he quoted me $6822 to replace the hot water system, to make everything to code and he could complete the job that same day. Given I had no hot water in the house and was given the impression that if I don’t act while he’s there; it would cost more if he was to come back. Reluctantly, I accepted the quote. Twenty minutes later, the cost did not sit well with me so I decided to call another plumber I found on Google and explained the situation. He stated that a new hot water with the worst case situation on site would cost approximately $2,000. He explained that Jim’s Plumbing/Metropolitan Plumbing is taking us for a ride and advised us to call Jim’s Plumbing contractor to stop work. I did as advised given the significant price discrepancy. The contractor was on site for less than 40 minutes. I explained that I’m happy to pay for the time he has already been there. He came back with $990 for 40 minutes work. This is on top of the $132 we already paid for the call out. So that’s a total of $1,122 for one hours work. The other plumber came in the next morning and had it all fixed for $1,900, saving us a whopping $4,922. Would strongly recommend you find anyone but them!

"No extra charge for after hours" which is honest as they only charge approx. $450 per hour. No problem with actual work completed, just paid 3 times what we should have. They pray on naive customers. First and last time the missus organizes trades..

Approximate cost: $3200

No way wanted $3600 to put in a $700 gas hot water system

Approximate cost: $3600