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This business can not be trusted. I strongly suggest anyone's does their homework when dealing with this duo whether engaging them for a service or whether you provide a service to them.
In our case - we provided a service to them, a service where quality was not disputed but simply unpaid for. There was always an excuse why they could not pay & in the end they simply would not take our calls nor return them.
Approximate cost: $1000
Rick and the boys were fantastic. Moving was smooth and they did a great job
I would highly recommend.
We moved interstate from gold coast to melbourne and paid extra to have them pack for us. Jackie also arranged for our car to be transported. They were amazing completely took away all the stress that normally comes with moving. Exceptional service, very professional, clean, very honest and trustworthy. I cannot recommend highly enough. I would definitely hire again for future moves.
I cannot recommend them. Moved from Melbourne to Brisbane. All of my bedroom furniture was covered in deep scratches on arrival! They dented my fridge in front of me and denied it straight away. Washing machine was also scratched. Also have lost a box and claimed that it was delivered. They do not cover scratches and dents and they didn’t even apologise claiming that nothing was damaged during the move and it was all existing damage!
Agree with you totally. They incorrectly packed an antique mirror which was damaged by the removalists coating $1500.00 to repair.
Nearly 12 months later & numerous emails (Got to have everything in writing) I'm still waiting on missing items.
I recommend these guys so helpful very professional and no job too big . Moving was a breeze they not only just moved our belongings they took care and went the extra mile . Fantastic and hassle free
Great experience with this company. Jackie did an outstanding effort to organise our move from Banora Point NSW to Melbourne. Everything was packed well and arrived in good condition. Communication was good all the way and the guys unloading into storage was first rate. Thank you for the great experience, will definitely recommend these guys for your next removal.
Approximate cost: $4400
Thank you for your feedback
It was a pleasure working with you
Outstanding and professional business, these guys and Jackie moved heaven and earth to transport a 2.4m tall piece from Adelaide to Melbourne with barely any notice, and nil flexibility with time and dates.
MLT were delightful, flexible and complete unflappably.
They will be my removalists of choice from now on.
‘Do yourself a favour’ and book MLT - they can turn a very stressful time into a much calmer, almost fun experience!
So let's kick off this doozy of a story, I organised through this company to move the contents of my home through a 3rd party website, at the time I wasn't really thinking straight, was in a real panic because of the Corvid19 epidemic and new lockdowns being put in place seemingly every other day. We were worried we may be locked out of getting to our new home. And to confound my stupidity further I did not list correctly the items I wanted moved.
So come the day of the move MTL get to my house realise what's happened. They realise the enormity of the work involved and instead of telling me I'm an idiot and walking away, which i expected and no less deserved, they organised through the lovely Jackie, to get a 3rd worker down and just hope and pray they can fit everything on the one truck that they brought down for the move.
Now let me add context to this story, we were moving from Tullamarine to Metung, that's a 4-5 hour drive on a good day, the poor blokes worked all day and all night to make my move happen, never complained, never any attitude, completely and utterly professional.
Some more context to this is that I'm a disabled veteran, considered high risk and immunocompromised. So i had to be locked away or out of the house when they were moving, all face to face was done with my wife and full-time carer (wearing a mask ofc), they were completely aware and understanding of this at all times.
They did all of this and never ever complained. They are truly, truly amazing and I emplore anyone who is looking for a moving company with integrity, true professionalism and high quality of work and regard for your items to please consider this company and the absolutely wonderful people who work there.
They fully packed one truck & used a second cause the didn't estimate correctly, they viewed the job prior. Then instead of moving the first whole truck to new address they unloaded it somewhere & sent deliveries in bits including other people's stuff
Chris and Tevito did a great job with helping me move into my new home. What I team they where... Also not to mention how strong! I had a lot of furniture and throughout the whole process they where very careful, ensuring not to damage anything. Their truck was equipped with a lot of blankets. They where quick with the delivery and made sure I was priced as per quote discussed. I could not fault these men they where both so lovely to meet. Very professional, I will definitely use them in the near future and with all honesty HIGHLY RECOMMENDED !
But of a mix up in the start, ended up having to change our moving day from Saturday to Sunday which was frustrating. However, the service provided by our removalists Clint, Chris and Daniel definitely made up for it! They were really friendly and helpful, the whole journey was so much easier and they made us feel so much more comfortable :) thanks so much guys! :)
Guys removed me 3 times around Victoria, always doing their job well.
Last time Chris and Clint done excellent job and Rick gave me a good deal - 10/10.
We needed to move from Adelaide to Melbourne and searched online for quotes. Most responses were offering approximately the same base price. We went with MTL because Jackie was really responsive to our needs and totally flexible. Also there were no unexpected “add ons”. We will be moving again soon within suburban Melbourne and we’ve already told MTL we’ll be in touch.
Thank you Ian it has been a pleasure working with you.
Think again before using them
Rick is very easy to deal with and the price was really good. Chris and Clint did an awesome job moving my furniture from Mildura to Heyfield.
Chris and Clint were great- quick, efficient, polite. Many thanks!
Very helpful and friendly, highly recommended to everyone who requires removalists service. I just used there service today and they're very professional.
buyer beware do not use this company. Damaged item,chair,cupboatd mattress dragged through dirt.brocken dinning chairsThey for not have insurance and will not return calls or email not worth the damaged they have caused.Cowboys,unprofessional
Thank you so much Chris and Brian for helping us move house today. You made the move extremely easy and you were very polite :-),we highly recommend you for future moves.
Pretty good service. Had myself and another to help with the moving of stuff to save time but I felt things went a bit slower than what they could have.
Great guys though and enjoyed their conversations
Had a great experience with MTL moving from Melbourne to Canberra. Very friendly and everything was well handled. I'd use them again in a flash.
MTL staffs helped me to move all my furnitures, boxes and my very heavy piano from Canberra to Melbourne, people were so friendly and the process makes me feel wonderful.
Jackie contacted me directly after I posted a job online and actually they are the second lowest quote I've received at that time. The reason I choose them was because they sound more reliable and responsible (and they really are), and the pick-up / drop-off time perfectly matched what I need - only took 1 night from Canberra to Melbourne. At that time there was no company could do this as they have other jobs scheduled as well.
I have been provided good customer service as well during the moving process, all the dismantle / reassemble included which makes it stress-free. The only thing I had a bit concern was that my piano was a little out of tune after moving, however I think it normally happens and I retuned it last week.
Thank you MTL team! Definitely would recommend to my friends next time.
I put up an online enquiry for interstate moving from Canberra to Melbourne and Jackie from MTL Moving Solutions contacted me directly and were able to give great quote and flexibility with storage options and drop off date.
Clint and Daniel came to pick up my stuff from Canberra last night and they were fantastic. They did a great job and were very patient despite a long day of driving from Melbourne to Canberra, heaps of stairs to deal with, and having to finish the job in the dark. Both were really friendly and we had good chats during the moving process, which takes a bit of stress out of the whole process.
Dear Jackie, Rick and Team,
I just wanted to pass on my best regards for an easy move from Melbourne to Canberra.
It was all made very easy from the initial call with Jackie to moving out and moving in. All things were sorted out promptly given the quick timeframes.
Thank you to Rick and Chris for helping out during the moving process.
Highly recommended.
I was stranded without a removalist as a moving company failed to show up on two occasions. I gave MTL a call and within half an hour they were able to arrange an interstate move the next day for a reasonable price.
Jackie was fantastic to deal with over the phone and super efficient organising everything. She was responsive and maintained email contact throughout the process.
The Removalists showed up earlier than expected and delivered earlier than expected. This was absolutely perfect given the foul experience with the previous removalist company. In my eyes, this told me these guys were reliable not just with words but with actions.
The move went smoothly, and the boys were great to deal with. They were efficient, polite, and could hold a great conversation. I would not hesitate to recommend them and I would certainly use them again.
Really saved me a lot of heartache, thanks guys!
From the very start, the team were very helpful and followed up on the email quote to ensure that there were no issues on move day. On move day, Chris and Clint did a brilliant job. They were courteous, efficient and well organised throughout the entire process. Would happily recommend the team at MTL.
Will let the guys know that their efforts were appreciated thank you
Chris & Joe did a fantastic job. They were very organised & efficient. I’m very happy with the excellent service I received and highly recommend MTL Moving Solutions Caroline Springs. Thank you also to Rick.
I was extremely nervous about our first big move from Canberra to Geelong. Entrusting our belongings to someone else was hard, but I just want to say thank you Jackie and Rick for putting my fears at ease and for making our move possible in our budget. You showed your willingness to go the extra mile.
A big thank you and recommendation to your guys Chris and Clint who were very accommodating of us and our things. Everything arrived in good condition. If we were to make another big move I would use MTL Moving Solutions without hesitation.
Thank you will pass on feedback it was a pleasure to be able to assist
Happy with the service for a small consignment, timely pick up and delivery, transit updates were reassuring, just would have liked formal paperwork at time of pickup and payment. Would use again - good value.
Approximate cost: $220
Thank you for your feedback.
We moved from Deer Park to Geelong and the removalists, were very helpful and efficient. Thanks for making our move as smooth as possible.
Thank you to Rick and the team for today, for your efficient and friendly service. Job well done. Will definitely use you again.
Yes I would; outstanding sevice, pleasant people to work with and after service was very good. They were obviously experienced and packed carefully and appropriately.
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