Murdoch Security Services

check icon 4.5 (24)

Business details

Opening hours

Monday:

7am - 7pm

Tuesday:

7am - 7pm

Wednesday:

7am - 7pm

Thursday:

7am - 7pm

Friday:

7am - 7pm

Saturday:

-

Sunday:

-

Public Holidays:

7am - 7pm

Service awards

Reviews for Murdoch Security Services (24)

Write a review
4.5
24 reviews
5 star icon
17
4 star icon
5
3 star icon
0
2 star icon
0
1 star icon
2
Service Rating
4.6
Quality Rating
4.5
Value Rating
4.5
dd1977d
1 review · 600 points
verified email - 11 Feb 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Installation of a home alarm system. Upon contact, discussion of options and installation, the service was great. I would have gladly given 5 stars. But after developing a few issues with the alarm (it going off at times when it was turned off) contact was made with them to come out and try to resolve the issues. Unfortunately they never came and cancelled a few times and made appointments when we advised that those days were not suitable a number of times. Now we are unable to get in contact as calls are not answered and emails not replied to. Extremely disappointing after the initial great service that was provided. Now off to pay someone else to fix their problems........

Hi There,
We have had a disruption of our services our number will be up and running by Monday.

verified email - 13 Feb 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

CAUTION!
Installation of home alarm system. Found them to be professional and courteous and trustworthy. Cleaned up after themselves.
I initially gave this company 5 stars but have now decided to edit this after several months of attempting to address problems. After less than 12 months from installation,we developed problems with the remote controls. I contacted Chris, who stated he was aware that there were problems with the remotes with other people. Discussion was had to arrange replacement. However since this conversation it has been several months and numerous phone calls (none returned) and emails later (some returned) there still has been no resolution. Arrangements for him to come over to repair or replace them were determined via email, but he did not arrive or call to state he was not coming. The security controls remain non-functional to date.

View all 4 comments

Hi There,
We have had some issues with the structure of our company and would like to rectify your system so it is in working order. Please call us to arrange a time to service the system.

Agel 25 Mar 2016

An update on their response. This was recieved after over 12 months of numerous emails and phone calls, mostly unanswered. I contacted several other security companies after nurmerous failed attempts to get Chris to fix the issue. None of the other companies had ever heard of the brand of alarm that Murdoch Security installed. Therefore we had to install a completely new TRUSTED alarm system. The after sales service was appalling with Murdoch Security and the quality of their parts is questionable, given multiple other security companies did not know of the brand that was installed.
We relied on their good name on this website prior to the installation, but they really fell down.

Agel 31 Jul 2016

hi able - It is interesting to see that there are several reviews now with similar feedback. If you find a good security installer with a good track record with post-installation problems, please let me know!

karlf1
#20 in Sunshine VIC
1 review · 400 points
verified email - 27 May 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

When I first called Chris I new he was busy. I was happy to wait as he seemed very professional in his approach. When it came to the time of install, my first impressions were correct, professional from start to finish and he listens to the client. More than happy to recommend to anyone who asks me if I know a good security installer.

verified email - 27 May 2014
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

We had a camera installed in our showroom to link to a TV in our back office. Chris responded to our initial enquiry quickly, and came to install the camera within days, hassle free. Others had not listened to our requests and were trying to sell us things we didn't need, but Chris gave us exactly what we wanted, at a very reasonable price. We would be happy to recommend Murdoch Securities.

robt16
#28 in Caroline Springs VIC
1 review · 400 points
20 Feb 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

When I needed a quote for installing an alarm system, Chris was the most prompt and most reasonable of quotes. When speaking with Chris, you know that you're dealing with a professional who knows the industry, and I felt confident with Chris' recommendations.

After now having fitted out two homes with Chris, and without any issues whatsoever, I can confidently recommend Murdoch Security to anyone that wants a security system done right.

verified email - 17 Dec 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Chris installed a security system during a particularly stressful time. He did a great job and the follow up was excellent. Very easy to deal with.

fredb42
#31 in Fitzroy VIC
1 review · 610 points
verified email - 17 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I am very impressed by the high quality of service Chris Murdoch delivers. He installed an alarm system and got the solution monitored 24/7. He is consistent from the first contact up until now after finishing the installation. He also follows up and give me calls once in a while as I subscribed for his monitoring solution. He has always been clear on what needed to happen. He is friendly, energetic, on time, open and very professional. He knows what he is talking about. He is definitely doing quality and not quantity. He is values his customers. I really feel looked after. With Chris, you buy more than just an alarm system ! At least, there is one thing for sure, Satisfaction guarantee !!! What a tradesman !!! I highly recommend him.

verified email - 17 Apr 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

The team is very proficient in responding to initial quote and installing. Apart from friendly and approachable service, they are technically well equipped and given me sufficient advice. I'm most impressed by their after-sales service after hearing so much on tradesmen having lousy response after getting your money. The team not only respond promptly to calls and events, they even went the extra mile to install other items that are not part of the original contract as I have a real need of those items. I've been in Australia for close to 7 yrs and they are certainly one of the most impressionable tradesmen around :-)

verified email - 14 Feb 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I was very impressed that Chris called me to tell me the previous job was taking longer than expected. He told me a later time and turned up exactly at that time which was very helpful.
He was friendly and efficient and sorted out my alarm monitoring system very well. Definitely highly recommended!

frankyi
#7 in Truganina VIC
1 review · 400 points
12 Jan 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Chris Murdoch installed my security alarm and video intercom. He was professional, quick, polite, friendly and provides us fully satisfaction neither in their product nor service with affordable price. Quick response in security maintenance while needed with an excellent service. Two thumbs up for Chris Murdoch and high recommend for Murdoch Security. All the Best!

rajan_g4
#11 in Craigieburn VIC
1 review · 600 points
verified email - 08 Oct 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I got my new home alarm system installed by Murdoch Security Services. Chris Murdoch has been more than helpful. Not only did he recommend a great alarm system, but also helped me decide the install points as well as other key points about alarm system which I wasn't aware of. He is completely honest with his work and is always available for any questions or support anytime of the day. From my experience so far, I can tell that his main goal is customer satisfaction. This has been a great experience for me dealing with Chris and I highly recommend Murdoch Security Services to anyone looking for a quality alarm system with great service at an affordable price !!!!

JGSdude
#30 in Croydon VIC
1 review · 600 points
verified email - 27 Sep 2012
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Murdoch Security setup our system for monitoring....very efficient and reliable. I have no hesitation in recommending their service.

24 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had my alarm system checked and repaired. They were quick and knew exactly what they were doing. I would definitely use them again for any security I need!

daniele2
#66 in Balwyn North VIC
1 review · 220 points
verified email - 14 Mar 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Chris Murdoch is very knowledgeable and professional security system expert. He diagnosed our problem quickly and gave us great advice. All expectations were met and we would highly recommend his company for anyone who needs a security
system specialist.

harryl3
#121 in Preston VIC
1 review · 220 points
verified email - 08 Feb 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Extremely polite and courteous service. Troubleshooted my existing security system along the way. Ensured the end result was to my expectations. Really good value.

tashilm
1 review · 0 points
01 Nov 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

If you want to upgrade or install new security systems, you can't go wrong with Chris Murdoch. Excellent product, quality service and professional. Thanks Chris for the advice and great job. Good-luck!!

angads
#49 in Tarneit VIC
1 review · 200 points
verified email - 09 Oct 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Dear All,

Recently, I have received a wonderful and pleasant service from Christopher Murdoch at Murdoch Security Services.

After careful consideration and little research on security systems I decided to go with Chris. My decision was not totally based on price of system but in fact I also considered his honesty, workmanship and can-do approach. The price of whole system was little less than one of the other quotes but it had all the parts that I asked for. Whereas others were trying to sell parts with no part-number and proper description. He provided me everything that I asked for and explained me all the technical side of the product. He took his time to install the system and was not in hurry at all. As a professional, I really loved his work. I hope he will continue to provide similar service in the future.

Though decision is yours but be careful when you see lower prices on systems. Please do check the product numbers, description, and its features.

Good Luck !

verified email - 04 Oct 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Upgrade of existing alarm system and vacuum system- Re: renovations. Delighted the service, workmanship very professional, competent and repectful when working in our house. I have no hestitation in recommending the services of Murdoch Security.

01 Oct 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

After sending off to receive a series of quotes, Chris at Murdoch Security was the first one to get back to me; within about 5 minutes as well. Talk about fast! Him and I had instantly organised a quotation meeting the next day. After talking to him and letting him know what my concerns were, I was given the compete lowdown on the products he recommend for my house. It completely superseded my knowledge of what I thought a security system was all capable of. When it came to installation Chris was very polite, efficient and skilled. With the product know how and guarantees, he has left me in a safe state of mind. I have and will be recommending him to others when on the topic of home security. A+ all over.

verified email - 29 Sep 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

The price for the alarm system was expensive compare to other that was offered to my friend and it only have 5 yrs guarantee while my friends have lifetime. However, the service was good overall.

mercedesl
#52 in Mill Park VIC
1 review · 200 points
verified email - 09 Sep 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Customer service excellent. Very happy and satisfied with the outcome. Was very worried at first if i was wasting money by getting an alarm system installed but would now highly recommend Murdoch Security Services to anyone. Absolutely brilliant.

verified email - 07 Sep 2011
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Efficient, professional and friendly Company. A Positive experience. Chris is a great tradesperson. I would recommend them to one and all.

sallys17
1 review · 0 points
06 Sep 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would highly recommend dealing with Murdoch Security Services. We had a 100% positive experience with them.

emmam24
#36 in Newport VIC
1 review · 200 points
verified email - 06 Sep 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Security alarm reconnected and serviced. Monitoring of house alarm now through Murdoch. Chris was polite, honest and easy to understand. Would recommend Murdoch security to anyone.

Approximate cost: $0