If i could give no stars, i would but i want to world to no how incompetent You are as a Bank!!!

On the 29th of SEPT 2022,
I advised NAB of Unauthorised Fraudulent Transactions on my Account. One would assume when they disputes are Raised they would follow there Own Protocols, and Block the Account?

Nope, Not NAB I felt like I was Ignored Time and Time again 120 days I was told it could take to be resolved!

While Putting my trust into the Bank NAB Failed the Even investigate my I INITIAL transactions.

BUT, Nab failed they DIDN'T block the Card ALLOWING all of my life Savings and Inheritance from my mother's Home to be stolen, but they dont want to take any accountability and say that im Liable because Codes where sent to my Phone authorising the Transactions, Which has been Proven to NAB i had to Obtain a New number and phone, as my Phone and Sim had been Hacked..

BUT IT WAS MYSELF THAT NOTICED IN DECEMBER 2022, that they failed to close off the Account?

I filed with AFCA..
The events which occurred during the call has left me feeling utterly exhausted as NAB could of taken the Appropriate steps from the start and intervened and prevented any further loss after I Disputed the original Transactions in Sept 2022.
If the Faulse accusations where not enough what about then the 100plus emails, FOR EVERY SINGLE Fraudulent Transaction, from my dispute right though all the ones THEY ALLOWED to take Place!!

(Received 01-06-2023)

In regards to your dispute, reference number: PDR-xxxxxxx
Date Transaction Amount Description
27/09/2022 $4000.00 xxxxxxxx
As you have asserted this transaction was fraudulent/unauthorised or unrecognised, we have referred this case to our fraud team to handle your claim.
If the card used to make these transactions is still active, the team will need to close it in the next 5 business days. Your new card will be sent out with a new PIN as soon as possible.
We’re sorry for any inconvenience caused, however this is to ensure your card is not charged again."

The absolutely devastating effects this has had one me, my health family and well-being, I did everything I can and could on my behalf I followed nabs Rules, and contacted them immediately... yet they did not even Close the account, OR EVEN INVESTIGATED!!!!!!

The banking code of practice talks about, Transparency, integrity, trust, Confidence and Accountability and Unfortunately there is none of that going on!!!

I would not be in this Position if I did not put Trust into NAB thinking that they would protect my Money, Due to all of this I'm Suffering from Depression, Physical Health Problems and Relationship Brakedowns it's just dehumanising completely Unjust!

Where's NAB?!?!?!
- NOWHERE to be found, after offering me a $2000 Hush Payment!!!!!!

NAB, $400,000 you won't hush me!

GIVE ME MY MONEY BACK, YOU ARE WHOLLY RESPONSIBLE FOR THE LOSSES OCCURED AFTER I NOTIFED YOU!!!!!

Visited my local branch in March of 2012 to let them know I'd be going overseas and using my debit card. They offered me a service for $10 a month where I would pay no ATM fees on overseas withdrawals and overseas health cover for future visits, there was not enough time for the trip I was taking in 2012. Called them 15/06/2016 to ask about health cover for a trip I am taking next month and was told that program ended in August 2012. For the past four years they have withdrawn $10 a month from my account for a service that has not been available. They refused a refund of fees for this non-existent service. Closing my account after being with them for more than 30 years. Very disappointed.

Setting up a credit card that earns great rewards. The lady was extremely helpful and very prompt. She also made a great effort to remember not only my name but my kids name and made us feel like she cared. Thank you

Approximate cost: $69

Going into hospital for surgery I was warned I had to pay $500 on admission. The day prior to the operation my wife transferred $655 from her NAB account to my Visa debit, also with NAB. Previously NAB have told us transfers from one NAB account to another are instantaneous. Next day went to hospital and the money, which NAB took from my wifes account was not available on mine. Calling NAB from the hospital, no explanation except 'sometimes these transfers take longer'. No help available even though they could see the funds had been transferred. Appalling customer service, left me hanging in the worst of circumstances.

I am continuously impressed by the customer service I receive from NAB. Recently I rang customer support to speak about a new product. The service I received was of an excellent standard - the banker was courteous. extremely helpful, offered practical advice, and was caring and very patient. I finished the conversation with a smile on my face - feeling understood, helped and excited at the potential of the new product. There can be delays in phone waiting times if you don't have telephone banking set up, which can be a bit tedious, however, customer support are always very happy to call back.
I am a very happy banking customer!

In general, they are unpunctual. They haven't called back the date/time they promised. Also, some people are overwhelmingly rude. I have felt they really don't like their works.
To call and talk with them was the most hilarious experience in my life.

I love the fact they don't charge fees but the amount of tikes there systems have gone down when you need them is ridiculous its convenient the service is good I think they need mor nab ATMs though as they have been taking alot away from melbourne

I go into my local branch and they are all happy to help me out. One lady helped me open a savings account because they were offering instead of 5% interest 7%. I didn't ask, they just told me and it's things like this they are helpful. Oh yeah, they god rid of account fees which is good too!

I have banked with NAB for many years they have always been friendly and helpful now they have no fees on most accounts

I have been with NAB since I first had a bank account in 2002. I have enjoyed every minute as a valued customer and have received excellent service both via the phone and in person.