Trying to get the correct billing information and an accurate reading seems impossible. It took seven months of constant phone calls and reassurances that all had been corrected before I got any satisfaction.

Approximate cost: $unknown

All my electricity and gas bill are with Origin. Its special offer do provides a value and the customer service was also great with full details of the quote and information whatever appropriate.

I changed to Origin a few months ago as mu biller. I am very happy with the service that I have received from them. Recently I had a very big bill and they extended the bill without question, they also sent an automatic extension letter out rather than a disconnection notice when I fell ill and wasn't able to let them know my payment date. I was incredibly happy with this.

I liked that they will give me a payment plan to keep on top of my bills owing instead of getting a big bill every 3 months, and they are always understanding when i call them for advice. Even when I told them i was leaving due to a special work deal with another company, they mentioned they were happy to have me back anytime :)

Once you signed up with them. You are given a box of free energy saver light bulbs. Their service is good and no problem getting it connected. The electricity bills are reasonable.

The last time we dealt with Origin Energy was when we lived in a sharehouse. It was all right, but they forgot to tell the old energy supplier that we had changed suppliers, resulting in us being presented with a very large bill at the end of the year despite having paid our electricity bills to Origin through the year. That took a week to clear up, and when we moved into our own apartment, my partner and I vowed not to use them again if at all possible. Alas, our new apartment has a hot water service run by Origin and they are the only people in Victoria who run this service, so we're being forced to go with them. It was a horror trying to get it changed to our name - my partner spent an hour and a half on hold the first time before he had to hang up, then an hour the second time. When he did finally get through to a customer service representative, she was unable to tell him anything about the hot water service and directed him to the website, at which point he informed her that we had already checked and there was nothing about it there. She promised to send us some information about it and the rates, but didn't, instead sending us their standard electricity and gas rates. So it seems that we're signed up to a service that no one knows about and is not documented anywhere other than our bills. No wonder we switched to Red Energy!