Love it here! I prefer to go in the evening, as there are less people and little to no children. I have my favourite pools but can't deny that they are all divine. Only been to the public side but can't see how private side could be any better. as it is already amazing. relaxing, tranquil, and lovely

I would not recommend buying gift vouchers from Peninsula Hot Springs. There was a 12 month expiry on a gift voucher I had and no flex on this even though I was pregnant so couldn't use the voucher for the bulk of the valid timeframe. A $400+ gift voucher was rendered null and void as soon as the voucher expired. I can understand an additional payment may be needed if prices of a package go up, but I feel to render it worthless post expiry is nothing short of criminal.

Approximate cost: $400

This is my little treat when I'm at my home away from home. It can be expensive though and sometimes very crowded with holiday makers.

I bought their most popular 1 hour massage package plus bathing pass for me and my partner. I would have to say this is the most expensive massage I ever paid for but the worst massage I ever had in Melbourne so far. 'you get what you pay for' is proven to be wrong in this case. Almost $200 per head I was told at the time of booking that they only do massage with light to medium strength nothing would be hard. But I was reassure that all the therapists are qualified and will do pressure points and know what they are doing and we would surely enjoy the massage. However, both me and my partner were extremely disappointed. Not that it is not really an hour massage by the time they explained everything, mug around with changing and waiting etc etc etc. In fact this does not matter that much to us if it is genuine a good massage but the worst thing is we could not feel a thing about the massage. It was so light even my 10 years old at home could do better than that. It was just like fingers running through your skin and no pressure applied. We were asked a few times if the towels were ok on us or the temperature of the heat pack was ok, never once asked if the pressure applied is right. We thought they know what they were doing so did not raise the issue and hoping the best was still to come and was shocked it was finished so quick and none of our body part had felt like been massaged. It was supposed to be a full body massage but we didn't even get to have a head massage. It was so quick and light and we didn't feel we had a massage, not even a relaxation one. The most expensive body touch we ever had! Very disappointing and would never go back for the massage. If you love your massage this is not the place for you. If you like your body to be touched and called it massage, it might be ok. Maybe it is for tourists as they can't normally go back anyway!! Not for local and regular massage fans!

Having been there before, I was excited to book a full day of pampering to celebrate my partner's birthday.

After a series of horrific events, my relationship broke down and we separated the evening before the booking. I contacted the Hot Springs immediately - in my absolute devastation I was mindful of not inconveniencing them and also not losing the $1200 I had paid. My contact went ignored until the following morning. The response I received was essentially that my family needed to have fallen apart within 24 hours and they'd either keep my money or I SHOULD COME DOWN ANYWAY! In the midst of a family breakdown, an emotional breakdown, kids to manage, no sleep... I should drive the 45 minutes to Fingal in a storm for a massage. I raised how absolutely appalled I was by this. The lack of concern for safety, the lack of compassion and humanity... it's truly disgusting.

[redacted due to inflammatory statement]. They did nothing to earn my $1200. I didn't even ask for a refund - I asked TWELVE HOURS BEFORE A BOOKING (and 16 hours before the actual scheduled treatments) if they could be moved to another day! One would think there is room for discretion when a fellow human being is suffering.

Absolutely disgusting. For a wellbeing business they do not care AT ALL about people's wellbeing. Go to [redacted - mentions alternative business by name] instead. This is the most appalling and compasionless business I have ever encountered. I am happy to provide copies of the correspondence to anyone who asks so that you can see for yourselves who you do business with if you give these monsters your money.

Overall I liked this place and I felt the price adequately reflected the experience. I think the temperatures need to be adjusted in winter however. A pool with 36 degree water is simply not warm enough, this was proven by the amount of people cramming into the two 40+ degree pools which are TINY! This leads me onto my next gripe, when we arrived we were informed there were 28 pools in the bath house area. I counted 16 and that included the mini rock pools which are features, not actual spa pools. We went at 12pm on a Wednesday and I'd say it was at about 80% capacity with each pool having maybe 1-2 spots left (elbow to elbow) with people/couples/groups queuing up waiting for someone to leave... not a nice feeling on either end of the spectrum. All in all, it was a pleasant experience for the price paid ($70 for a couple) but I wouldn't be in a huge hurry to return.

Approximate cost: $70

Was able to go with a group from uni which made it really cheap. This place was so calm and relaxing, I haven't felt this relaxed in a long time. It's a great place to take some time off and rejuvenate.

Have been twice, once with some friends and sadly while we had booked a private spa but when we arrived they didn't have a private spa available and we ended up going to the open area. Second time I was given a voucher so thought I would try them again, ended up in a pokey private spa that was very uninviting and we were told we couldn't talk as it may disturb the people next door. Smelt of mildew and barley enough room for 2 in the spa and we are small people. Will not return again.

I go here every year, for a bathe and massage... this place is AMAZING! even though the price is abit pricey.. but the place is lovely! best to go bathe in the evening ! :)

I love this place- I have already spread the word at my workplace, and its worth the drive out. I recently have used the spa centre and the staff there were just amazing - very knowledgable about the history of the place, the products they offer and weren't rushed about the experience at all. The Spa centre itself it such a calm and relaxing environment to recharge - i just wish I stayed down that way instead of having to drive back, in order to enjoy the whole facility properly. The hot baths itself is a great treat on the weekend and the top bath offers the best panoramic views out onto the whole countryside. The facilities I think are excellent, clean and well maintained. The staff are also great in this area too.