The Smile Place Mt Eliza

4.9
based on 154 reviews

Customer Approved
“We make customer
service a priority”

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154 reviews about The Smile Place Mt Eliza

verified email - 01 Apr 2016

I have been terrified of dentists for many years to the point where I would just refuse to go. Subsequently it created some major problems for me.
I sought a quote from a major dental service in Melbourne and again was put off. Reluctantly knowing something had to be done my wife used good old Google and found " The Smile Place " What a find.
They are to be commended for turning my attitude around.
Service, professionalism and general courtesy are to be commended by all the staff but a special commendation for their care in dentistry. Dr Andre Shertel is still working on my problem, but he is doing his job with the utmost of care and virtually pain free, considering I had to have all my teeth removed.
I couldn't recommend Dr Shertel and staff more highly. A job well done by a dentist who actually cares about your teeth and his workmanship. Had those in the past did a job half as good as he, I wouldn't be having major works done now.
To anyone nervous about dentistry, forget it and try The Smile Place. They are the best.

sandyt5 01 Apr 2016

We really appreciate hearing that our patients know we care, and we're glad you feel differently about dental care now. Thank you so much for sharing your thoughts - our whole team enjoys the special relationships we have with our patients.

19 Mar 2016

I was delighted with the service, and the dental care I received, it was excellent and pain free, I had nine fillings replaced, and I am very happy with result, and I highly recommend the dentist Andre'....

sandyt5 20 Mar 2016

Thank you so much for sharing your experience - we really appreciate it.

verified email - 25 Feb 2016

Dr Julie Pham and the team at The Smile Place are to be commended for a dental service of outstanding care and attention to detail making my visit today a very comfortable one. Highly recommended. Thank you and see you again soon.

sandyt5 25 Feb 2016

Thank you so much for sharing your experience - it means a lot to the whole team! We look forward to seeing you next time.

12 Feb 2016

As a child of the 70s and confirmed dentist coward I had the smile place recommended to me many years ago and I am so grateful to that friend.
Rob and his staff are so lovely and gentle that once I even nearly fell asleep in the chair!
I wouldn't go anywhere else.

sandyt5 15 Feb 2016

That's really love to hear! Thank you so much for sharing your experience with us.

10 Feb 2016

I was recommended to Andre' as my Dentist was away, not only did he squeeze me in for a consultation, he was able to fix my problem with great care and detail a few days later. I would like to point out that the anaesthetic given was totally unbelievable, never experienced it before, no pain, no swollen face, walked out feeling normal for once, yeh !!

sandyt5 11 Feb 2016

Thank you so much for sharing your experience. We keep emergency spaces every day so that we can fit in our patients when they really need us!

verified email - 27 Jan 2016

Dr Julie Pham has taken excellent care of me.As an older person I am particularly grateful for her kindly care.The clinic is calm and welcoming,as are all staff.

sandyt5 27 Jan 2016

It's so nice to hear that you found our practice welcoming and calm - that's exactly what we try to achieve. We really appreciate you taking the time to write this review,; thank you.

verified email - 25 Jan 2016

I would recommend this dentist to all ages, our whole family goes there. I have great faith in Dr Andre , his advice and methods. Whilst no one particularly likes visiting a dentist, he is caring and the various jobs I've personally had done were painless, efficient and more importantly I think done to the latest and high standards.

sandyt5 25 Jan 2016

Thank you very much for your comment. We really feel that not only should dentistry be painless, it should be as stress-free as possible. It's nice to know we are achieving this standard, and the whole team will appreciate your feedback.

verified email - 20 Jan 2016

After moving down to the Peninsula I dreaded having to find a Dentist that I could trust as I've always been a "white knuckle" patient. From the moment I stepped into the building I was made to feel very welcome. The receptionist stood up from her desk and welcomed me and I was greeted with the friendliest smile. The Dentist that I saw was Andre and he was so nice and he explained what was causing my pain and how it could be treated. I had some treatment on the day and was given a treatment plan. The Nurse was so lovely too ( can't remember her name ) and made me feel so much more at ease. I'll be back for sure. I can highly recommend Andre and the Smile Place.

sandyt5 20 Jan 2016

Welcome to the Peninsula and thank you for your lovely review. We're glad your visit was better than you had expected, and we look forward to seeing you again. We hope that each visit gets easier, and eventually you look forward to seeing us as much as we look forward to seeing you!

20 Jan 2016

I would just like to say how impressed I was with Dr Andre Schertel and the staff at The Smile Place, Andre was so incredibly thorough and gentle through out all my dental treatment both general and cosmetic. I couldn't be happier with my new smile.
Top dentist, I now take the whole family, knowing they are in good hands and would recommend this practice every time.

sandyt5 20 Jan 2016

Thank you so much for your feedback. It's great to hear you're enjoying your new smile, and we love treating the whole family!

17 Jan 2016

Seen Dr Julie Pham for myself and two sons, she is fantastic at her job and is great with children. Would highly recommend her.

sandyt5 18 Jan 2016

Thank you very much for your kind words - they are much appreciated. Kids (and adults) seem to love Julie. And she loves treating children of all ages!

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