252 reviews about Virgin Australia

verified email - 07 Sep 2007

I mostly use jetstar becuase they are the cheapest but i flew Virgin to New zealand recently. Whist many budget airlines i know charge extra if you go ober the 20kgs virgin were great...i was going over to snow board, and the boots alone weight about 4+ kgs and virgin have a policy to classify a snow boarding bag with snow board and equiptment for 5kgs whether it is 5 or 20kgs. The seats were nothing special but comfortable and the service was good.

Anonymous
verified email - 28 Aug 2007

I fly on average twice a month within Australia. After years of using Qantas, I got tired of their arrogance and switched to Virgin Blue. For the first few years Virgin had been fantastic...and maybe its just luck...but I would swear that they used to run on time so much more often that Qantas. However, in recent months, I cant help but feel they are starting to go down the Qantas track of arrogance and I think that the Virgin people actually think that passengers are lucky to fly with them. Lately, just about every flight has issues, late, cancelled etc....and I even had a staff member tell me that If i didnt like it that I should try Qantas....I dared to complain about their lack of communication relating to a flight that go me home approx 2 hours late from Sydney. I am convinced that Virgin;s service levels have declined dramatically in the last year....but then when you have limited options what can you do?

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