I CANNOT STAND TALKING TO A MACHINE CALLED LARA THAT FOREVER GETS THINGS WRONG! It infuriates me when we call up and it takes me ten minutes or longer just to speak to a human...and then its taken so long the department we want is closed. We have not re-newed contracts purposely with vodafone, instead we have switched to pre-paid so we dont have to ring through as often.The pre paid choice is more economical for us and we get a great benefit of V2V minutes to ring relatives interstate.

the phone staff are always helpful and willing to help you solve any difficulties you may encounter and assist in all mobile phone queries with often useful responses

I have been a Vodafone prepay customer for 6 years now and i find their mobile service is getting better now and more cheaper, but there is only one downside - their prepay broadband service - i have found im getting constant 3G connection dropout when im surfing the net.
To sum it up if you want a good prepay mobile service definately go with Vodafone

not only are their prices extremely competitive their customer service is brilliant which makes all the difference for me.

We have had our mobile contracts with Vodafone for about 5 years now and are very happy with them. They send out gifts for loyal customers, have wiped unfair charges and are usually very helpful on the phone.

their service gone downhill for years. coverage in some areas of the central coast is non-existent. Also price wise they became one of the most expensive mobile service company in Australia

excellant company to deal with if you have any problems, they go out of their way to help. Their mobile phone service plans are top notch, especially for prepaid. Deals are really good + your recharge lasts for 2 months not 1 as with most companies and everything rolls over if you haven't used all your credit.

vodafone customer service is of the highest callibre i have ever come across. they are verry well spoken and understanding. willing to assit in the smallest and biggest way they can.

Approximate cost: $0

I HAD a pre-paid service with VODAFONE and had some tech problems. I rang them up. Terible. No resolution. Went into one of the branches and the staff were rude [couldn't get any more rude] Even rang the telecomunications Odbudsman and still no resolution I ended up going to a different provider.

Approximate cost: $20

I am on a plan with vodafone and happy enough with the rates and the plan overall but when it comes to having to contact them for anything their customer service has to be the worst ever. I want to scream every time at the annoying Lara (automatic voice that asks you to tell her what you want but can never understand what you say) Last time I called was because I received a bill for over 800 dollars despite being on a cap . I was transferred to 4 different people and most of them just hadn't a clue. The final guy was supposed to call me back but still haven't heard from him over a week later. Once you sign up to them you are on your own after that and all they want is your money.