TERRIBLE!!!! I have been with Vodafone for well over 10 years now. While I have normally been happy with the charges on my bill yet not so happy with the coverage or the service received when u call them. I am now very angry with my last bill, not once have my husband or I go over our allowable data for the month, yet we both received extra charges this month of $190 for data...what the???? I am set up for alerts on data usage, funny thing is I received the alerts all in a row after I had supposedly gone WAY over my allowance.....NOT HAPPY.

Vodafone..fantastic ph company..friendly helpful service ..the staff go out of their way to assist your enquiries and needs they.'ll help with your ph connections..company swap overs and simmer cards ..
very great service highly recommend Vodafone

I have been a vodafone customer for four years and I had just recently bought a new mobile phone that happened to be locked. At first I was happy to use my vodafone simcard but after a while I saw a better deal with optus so I wanted to switch. By this time I had spent nearly $400 in credit alone with them however they still wanted to charge me $100 JUST to unlock my phone. Not a good way to be treating longtime customers.

Approximate cost: $500

TERRIBLE, I was with vodafone for a year prior to moving to pacific pines and a year while we were here, I had NO service unless i stood on my outdoor table in the backyard. So basically i was paying for a service i couldnt use! I called pretty muchevery week for 2 months, gettting discounts here and there being reassured it would be fixed soon with new towers! After speaking to countless supervisors they finally let me end my contract without having to pay it out. NONE of the operators know what they are talking about, you sit on the phone for up 2-3 hours at a time and none of them speak proper english!

p.s the vodafone reception is still NOT fixed in this area 2 years later!

Approximate cost: $2000

I was a vodafone customer for nearly 1.5years before changing to optus, their service is really bad, my phone kept dropping calls, loosing calls, breaking out. Their customer service is not great also, rude customer service people which is not great, they could never figure out my enquiry and my voicemail would always be playing up.

Hence why I left vodafone.

Not great here.

My phone went completely dead while under warranty and under contract. Vodafone happily upgraded me to a better phone but the network coverage is so poor where I live that it was really useless to stay with them. Luckily they had a 30 day network coverage guarantee so I was able to make the new contract null and void inside the first 30 days due to network dissatisfaction. To do this I had to make 3 or 4 visits to a Vodafone store to finally see an end to my contract....including changing the Sim card in case it was faulty and various other troubleshooting techniques. At my wit's end I was finally 'permitted' to exit the contract after 40 mins on the phone with someone in India and had to be very firm to insist on not being charged for exiting a contract for a device that did not ever work for me in the first place. All I can say is....what a rigmarole they put me through for their inefficient network issues.

I've been with Vodafone for almost a year now and I have to say, the quality is terrible. I've called up customer service probably at least once every 2 months to deal with network and reception issues. Not sure if the call centre is off shore, most probably, and they could do with some improvement. For example, they must be used to getting lots of complaints, they could try to sound a bit more sincere when apologizing as a lot of the time they're just reading a script. I really hope their network improves.

I recently bought a prepaid Simcard and special Pre-paid recharge from Vodafone in Castle Hill. Service was good and got $450 value for $30! It was easy to set the service up and I will continue using them in future.

Approximate cost: $30

For over a year there are moments each moment that I dont get to receive text messages from a specific number particularly my husband. His texts are a week delayed from arriving. I've already complained about his to different stores and talked to different call center agents and they say its part of the system upgrade. Nothing they told me helped.

I've had some issues with Vodafone and was happy to walk away till one particular person in their customer service went beyond what they needed to in order to retain my business. Their 3G drops out, they have a long way to go in terms of service, however their CUSTOMER service I cannot fault them on and I was actually made to feel like a valued customer after 7 years with them. She alone retained my contracts with them and I have her name written down for anything I need in the future. Since then, I have had very little to complain about other than the odd drop out with the phone service and WIFI. They say the measure of a company is what the do when things go wrong, well, Vodafone came through.