I have dealt with vodafone a number of times as I have had multiple issues over the past few months with my prepaid service. Firstly, I recharged, and two days later they tell me via text I have used $150 in credit, 500MB of data, and $50 in V2V credit. I had made hardly any calls so you can imagine my shock. They still haven't told me how this happened. Apparently their data was not being updated so it took them three days to try and tell me what was wrong. they kept calling me back at times other than what I had specified, so I could not answer. very frustrating.
Second issue was their recharge menu, which lacks vital information. option 1- recharge $5 for 150MB data, option two, recharge $12. I chose the $12 thinking it would be one step up from the $5 as no other information was given. However, when calling them to ask why I had no data, they told me the $12 option is for 1900 numbers only. It would have been nice if they would have said this on the menu.
I think they have abolished Lara now as she was so annoying. The customer service staff are friendly and try to help, they give you a lot of free things when they can't help, and you can tell they want to resolve your problem. Its just that they often don't have the resources to solve the problem so they give you something free in the meantime.
I have no problems with the staff, just the value of the plans, which is poor in comparison to other plans, and their technical issues. I have had poor data connectivity in the past few days and I live in the inner suburbs of melbourne.
Same as other people, some times they are good and I have no issues, other times I feel appalled at the issues that occur.

Approximate cost: $29

Coverage is always very poor i have now changed provider because vodafone customer service could never offer me any solutions

I have had a few problems with service on my mobile and the customer service team have helped alot. They have done everything they have possibly can with my problems including discounts.

vodafone has improve customer service and they always try to come to solution if any problem. service is good now after merging with 3

Great, solved problem quickly and effectively. Customer service in store was exceptional, would highly recommend over call centre. Though the call centre was also good.

Vodafone has been hot and cold. Customer service has been the biggest let down after they lied to me about the new network I signed up for. Turned out it was actually worse then the original one I had upgraded from despite them telling me different. Not happy at all.

Approximate cost: $50

Just called Vodafone CS and wasn't expecting a great result. Took about 10 mins to get where I needed, but the CS officer was great. She even took my number and phoned me back with a resolution. Thanks

customer service via telephone is quite frustrating yet complications are usually resolved after a lengthy discussion

Approximate cost: $n.a

I had been a Vodafone customer for 2 years and had no problems with them throughout those 2 years. Was reluctant to leave Vodafone but changed to a 3 Mobile contract, which at the time, was a better option for me. Will always appriciate the things Vodafone did for me.

Approximate cost: $30 per month

Excellent service really helpful customer service representatives wouldn't change provider tried the others and always come home to Vodafone

Approximate cost: $29