Wilco Home Services

4.1
based on 91 reviews

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91 reviews about Wilco Home Services

verified email - 24 Sep 2023

Way too expansive and unreliable. Find a better company!!

verified email - 30 May 2023

I will not use any business who use those non-recyclable fridge magnets!

verified email - 15 Dec 2020

They get you in on the Cheap call out fee of $49,then they hammer you $710 for 10 minutes work on a blocked drain.

Approximate cost: $710

verified email - 17 Oct 2020

I would never recommend Wilco plumbers after horrifying experience with their Plumber.I had booked visit of plumber for installation of Bidet bought from Cosco.Plumber(Mr Chan) came to my house on 28.09.20 at0900hrs.He inspected the en-suite toilet where electrical power point and fresh water point were in place and Bidet with its box and User Manual. After review he informed that he has to install back flow protection and high water protection device which will cost $560.0.
I told him how is it possible that an equipment being sold for $400/ and suitable for Australia will require $560.0 for installation.I told him to check if it is already provided to which he replied as a licenced Plumber we donot trust any one and have to install thIs if you want me to do the installation,otherwise pay me call out charges of $39.00. Obviously I could not accept such demand and paid him callout charges.
After he left we checked Manual and found that both gadgets are included and equipment is as per As/Anz’s 3500.1.Subsequently we verified with manufacturer and got it installed by another plumber for $150/.
Later on I wanted to speak to Wilco’s Manager and I was told by the girl in office that she will arrange with Manager to call me . After my reminder someone called me and when I raised the issue he stated that Wilco donot believe in any body’s testing and would install these gadgets again .When I contested that and then he by mistake said that he (Chan) only came to my house.
I only wanted to complain to Manager not to send Plumber who is not conversant with the epuipment to be install and over charge to innocent customers.

Approximate cost: $39

verified email - 21 Aug 2020

It was a very bad experience, the plumber inserted the camera in to a pipe less than two feet and advised that there are too many bends and the cameras will not go through. He completed the job in less than 10 mins and wanted $250.
He was arrogant and uncooperative and want at times threatening, I have CCTV footage to prove this.
I would not recommend this company to anyone.

Approximate cost: $1

verified email - 23 Apr 2020

Wilco had very good communication with us. Jack, the plumber, was very efficient and worked hard. He is a lovely young man, considerate and respectful. He did a great job removing the blockage in kitchen pipes and we thought he was worth his weight in gold. Thanks for such excellent service. (We had a previous quote from another company nearly three times the cost of what we paid). Needless to say all other fridge magnets for plumbers have been chucked !
Jill and Vic, Rozelle NSW.

verified email - 05 Jun 2019

Extremely expensive.Charged $4500 (first 1800 charged for 3-4hours) for less than 2 days work with minimum spare parts.Will definitely avoid them in the future.

Approximate cost: $4500

06 May 2019

We had to have our old drains ripped up and a whole new system put in. Brendan was mainly onsite with additional boys over a 2 week period. They were careful with what they had to pull up and cleaned up after each section they did. Always on time and worked hard throughout the day. For such a big job, they were wonderful throughout and kept us informed.

verified email - 26 Jan 2019

Didn't get the pre call that was promised. That was ok, but it was so expensive to fix the issue. I got a quote from another plumber, as we had to get something else looked at and basically realised that Wilco Plumbing definitely over charged. As Wilco were the ones to fix I emailed to ask a proper breakdown of cost, and i didn't hear from them. Would never get them out again. Wilco's 20min visit was more expensive that the plumber that did work for us for over an hr including call out fee, and chrome pipe to sink. I called Wilco Plumbing on the Wed, they came on the Friday, so it wasn't even like we expected emergency. Couple of tap washers and a part in cistern.

07 Nov 2018

Searched the Net for a reliable plumbing firm and came across Wilco plumbing. Booking the job was easy via the lady that took my call. The trades Zack, Josh and Brendean that arrived on time were pleasant and respectful along with professional.
They inspected the area of concern and supplied me with a breakdown in cost which was on the money. The workmanship was quality and as someone who works with trades day in and out, i would not hesitate to recommend them.

Well done and God Bless

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