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Wilco attended my unit to quote on replacing an instantaneous hot water system (Steibel Eltron) . We were quoted $5700! There were pressure tactics used like non complying pipework, listing an endless scope of activities to justify the inflated cost. We approached Australian hot water who fully installed the hot water system $1560. This company appears to have no ethics and are happy to overcharge. This is why they get this honest review.
Approximate cost: $1560
Way too expansive and unreliable. Find a better company!!
I will not use any business who use those non-recyclable fridge magnets!
They get you in on the Cheap call out fee of $49,then they hammer you $710 for 10 minutes work on a blocked drain.
Approximate cost: $710
I would never recommend Wilco plumbers after horrifying experience with their Plumber.I had booked visit of plumber for installation of Bidet bought from Cosco.Plumber(Mr Chan) came to my house on 28.09.20 at0900hrs.He inspected the en-suite toilet where electrical power point and fresh water point were in place and Bidet with its box and User Manual. After review he informed that he has to install back flow protection and high water protection device which will cost $560.0.
I told him how is it possible that an equipment being sold for $400/ and suitable for Australia will require $560.0 for installation.I told him to check if it is already provided to which he replied as a licenced Plumber we donot trust any one and have to install thIs if you want me to do the installation,otherwise pay me call out charges of $39.00. Obviously I could not accept such demand and paid him callout charges.
After he left we checked Manual and found that both gadgets are included and equipment is as per As/Anz’s 3500.1.Subsequently we verified with manufacturer and got it installed by another plumber for $150/.
Later on I wanted to speak to Wilco’s Manager and I was told by the girl in office that she will arrange with Manager to call me . After my reminder someone called me and when I raised the issue he stated that Wilco donot believe in any body’s testing and would install these gadgets again .When I contested that and then he by mistake said that he (Chan) only came to my house.
I only wanted to complain to Manager not to send Plumber who is not conversant with the epuipment to be install and over charge to innocent customers.
Approximate cost: $39
It was a very bad experience, the plumber inserted the camera in to a pipe less than two feet and advised that there are too many bends and the cameras will not go through. He completed the job in less than 10 mins and wanted $250.
He was arrogant and uncooperative and want at times threatening, I have CCTV footage to prove this.
I would not recommend this company to anyone.
Approximate cost: $1
Wilco had very good communication with us. Jack, the plumber, was very efficient and worked hard. He is a lovely young man, considerate and respectful. He did a great job removing the blockage in kitchen pipes and we thought he was worth his weight in gold. Thanks for such excellent service. (We had a previous quote from another company nearly three times the cost of what we paid). Needless to say all other fridge magnets for plumbers have been chucked !
Jill and Vic, Rozelle NSW.
Extremely expensive.Charged $4500 (first 1800 charged for 3-4hours) for less than 2 days work with minimum spare parts.Will definitely avoid them in the future.
Approximate cost: $4500
We had to have our old drains ripped up and a whole new system put in. Brendan was mainly onsite with additional boys over a 2 week period. They were careful with what they had to pull up and cleaned up after each section they did. Always on time and worked hard throughout the day. For such a big job, they were wonderful throughout and kept us informed.
Didn't get the pre call that was promised. That was ok, but it was so expensive to fix the issue. I got a quote from another plumber, as we had to get something else looked at and basically realised that Wilco Plumbing definitely over charged. As Wilco were the ones to fix I emailed to ask a proper breakdown of cost, and i didn't hear from them. Would never get them out again. Wilco's 20min visit was more expensive that the plumber that did work for us for over an hr including call out fee, and chrome pipe to sink. I called Wilco Plumbing on the Wed, they came on the Friday, so it wasn't even like we expected emergency. Couple of tap washers and a part in cistern.
Searched the Net for a reliable plumbing firm and came across Wilco plumbing. Booking the job was easy via the lady that took my call. The trades Zack, Josh and Brendean that arrived on time were pleasant and respectful along with professional.
They inspected the area of concern and supplied me with a breakdown in cost which was on the money. The workmanship was quality and as someone who works with trades day in and out, i would not hesitate to recommend them.
Well done and God Bless
Andrew was amazing - even though it was a relatively small job, he still did it with a smile. Turned up well on time, and done super quickly. 10/10 would absolutely recommend him to anyone that needs a plumber - thanks Andrew! :-)
Approximate cost: $180
Recently, I had a new sewer connected to the main line, requiring deep trenching of my yard. After having Wilco do a previous job replacing broken piping on my shared sewer, I was so impressed by Billy and Emmanuel's thorough work, I decided to enlist them again. Geoff quoted both jobs and is an expert in his field, as was George who lead the project, operating the excavator and directing the team with a professional and polite manner. Special mention of Ana, whose excellent communication skills, administrative management and kind patience I relied upon to organise every step of the way. I recommend Wilco for all plumbing work, especially the most challenging jobs.
Wiloco plumbing technician- Andrew came today and did a professional job and advised on the correct usage of taps. He was friendly and courteous and I would recommend your organization.
Not happy at all, I paid $249 for opening the stormwater drain, however they were unable to do so using jetblaster and still asked me to pay for it. Drain is still blocked and they have now asked for of $4000 more for replacing a small section of pipe as they can't unblock it. No cctv images have been provided as they said that pipe now has water due to jet blaster.Not recommended, would never use their services again. Best of luck to others who want to try.
Efficient, prompt service, no delays, polite friendly tradesman, will definitely use again, thanks Wilco
Hi, I would like to provide you with my great positive feedback about Wilco plumbing technician Mr. Sam Jurd who came this morning to my house to fix "the water pipe leaking" problem. He worked in a very professional manner and very polite gentleman. He explained clearly to me what needed to be done to fix the problem. His finished work
is very neat and clean. I would give him a score of 10 out of 10. I know that next time when I need plumbing services, I would call Wilco. Have a nice day.
Best Regards Yan
Have dealt with Wilco in the past and they are a bunch of really great guys. Very efficient, excellent work and they leave everything in pristine condition. Would highly recommend to anyone looking for top notch plumbers!
Thanks Jane for your wonderful comments. We appreciate you taking the time out to share your experiences with us. I'll make sure I pass along your comments to our team :) Kind Regards, Cathy Customer Service Manager
I would be very happy to recommend Wilco Plumbing, they were excellent to deal with quick and efficient same day service. Jack did a great job, he was easy to deal with. The office staff Natalie and Natasha were so helpful.
Brad , Billy and the team were polite and highly professional they arrived on time and were proficient and informative with quality work undertaken on sewer reline.
Approximate cost: $3200
Very prompt in responding, easy to deal with, tailored service, customer focused and quick to resolve the issue. Very happy to work around my needs and reasonably priced
Prompt & informative answering via phone by Natalie when booking. Luke, plumber's quiet advice given not only helpful but great job well done - will reccomend.
They were quick to respond, answered all our questions and concerns regarding sewer reline due to root damage from an enormous tree growing within metres of the terracotta sewer line and sewer mains in the street. A team of 6 performed the task and directed traffic during the operation. I was happy with the camera inspection before and at the completion of the job. The long warranty on the materials is an indication of the quality. The price was very reasonable compared to others and we believe will use them regularly for scheduled sewer inspection. Great customer satisfaction from their office.
I booked a plumber through these guys. The first appointment they cancelled due to an emergency elsewhere, which I can understand, so we rebooked. Then I waited around all day, and they just never showed up and I have not heard a peep out of them since. So they wasted my time on the two days I had taken off from work. Poor form.
The Wilco plumber , Jeff, who came to my unit to change the kitchen sink mixer was a total pro. He explained to me exactly what he was doing as well as telling me about the pro's and con's of the tap , I purchased , he was installing . All up it was a pleasant experience and I would definitely call Wilco again for any plumbing needs .
Thank you
T. Ryan
Approximate cost: $275
Hi Tim,
Thanks so much for the great review!
We're glad you are satisfied with Geoff our professional tradesman and the service that was provided.
Looking forward to servicing any of your plumbing or electrical needs in the future!
Regards,
Wilco
Fast service to look at hot water tank and supply new one and install same day. Friendly tradesmen who completed the job.
Approximate cost: $3000
Hi Coll,
Thanks for the great review... we're glad you are happy with the service we have provided you with!
Regards,
Wilco
I would happily recommend Wilco Plumbing. We had problems with our Hot Water system. I was able to get through straight away and was told a tradesman would be at our place between certain times. He arrived on time, was friendly and professional and had the job none in no time. This is a no mucking around company.
Hi Malcolm,
Thanks for your review. We are happy that we were able to get out to you as quickly as we could and get your Hot Water System back up and running quickly - there's nothing worse than cold showers at this time of the year! We look forward to helping you out in the future with any future plumbing needs.
A plumber came to my house very promptly and a reasonable quote was given and the job was done within a couple of hours. He was very pleasant and obliging and did a really good job and cleaned up after himself and took rubbish away with him. I was very impressed and would highly recommend Wilco Plumbing.
Hi Lynn, thanks for your kind words. We were happy that we were able to come out quickly, identify the problem and fix it accordingly. Please let us know if we can help you again in the future.
Very professional and prompt service, the tradesman sent was very proficient and courteous and had the problem rectified within minutes. I would highly recommend Wilco Plumbing to anyone wanting this type of service.
Approximate cost: $120
Hi David, we appreciate that you have taken the time to provide your feedback. It's great being able to quickly identify and rectify a job to minimise disruption to our customers. Please let us know if you need any further assistance with your plumbing or electrical needs.
After a hot water system leak which could have resulted in a fire hazard, Wilco Plumbing sent a service man to not only address the problem but replace the hot water system with minimal fuss and no interruption to the household. All done in a professional manner.
Hi Kerry, Thanks for the feedback we will pass this on to our team. We were happy to get in and fix the problem before it could deteriorate further and hope you enjoy your new hot water system and constant hot water for the cooler months ahead. We pride ourselves on our professionalism and appreciate the acknowledgement of the lengths that our team go to, to help our customers in their time of need.