Wilco Home Services logo

Wilco Home Services

check icon 4.1 (93)

Business details

Opening hours

Monday:

24/7

Tuesday:

24/7

Wednesday:

24/7

Thursday:

24/7

Friday:

24/7

Saturday:

24/7

Sunday:

24/7

Public Holidays:

24/7

Business Owners

Want more customers? The first step to success is creating a free listing.

Get a professional looking profile with access to leads in our leads marketplace. You can also improve your local search visibility through Growth+

See how Growth+ works

List your business for free

Service awards

View more

Portfolio

Reviews for Wilco Home Services (93)

Write a review
4.1
93 reviews
5 star icon
53
4 star icon
21
3 star icon
3
2 star icon
4
1 star icon
12
Service Rating
4.2
Quality Rating
4.1
Value Rating
4.0
fionap240
1 review · 400 points
01 Sep 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I just want to thank Aaron and Jake for all their work conducted whilst replacing my water system today.
They were both very efficient and extremely professional with their service. Such a great team and an asset to your company. Thank you once again!

thanks for the review! Were glad that we could help you out with your water system

lisaj331
1 review · 400 points
31 Aug 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Thanks Wilco for a job well done, you fixed the issue right away! The technician was friendly and professional and knew what to do to get the job done.

Approximate cost: $460

Were happy to hear that! Thanks for the review lisa

robe838
1 review · 400 points
26 Aug 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thanks Wilco, great job will definitely use you again! Happy I went to work with a blockage and come home with the problem solved.

Approximate cost: $400

Thanks for the review, we were more than happy to assist you with the blockage!

mandys798
1 review · 400 points
26 Aug 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I had an emergency job with the storms recently, had a blocked overflowing drain. The guy came out and fixed the blockage right away. Price was ok considering it was an after hours emergency job.

Thanks for the review, we appreciate your understanding and glad to help with the blockage

kathya155
1 review · 600 points
verified email - 14 Aug 2015
Service Rating
2.0
Quality Rating
2.0
Value Rating
1.0

I would not recommend this business. They were friendly and on time to quote for the job, but their quote was ridiculously high and would be reduced only by paying an additional "membership" fee of $90 a year. When we wouldn't agree to have the work done on the spot, they charged us a $39 call out fee that couldn't be refunded even if we had the work done later. Maybe their work would have been OK, but I don't want to deal with anyone who does business this way.

Hi There, we are sorry you feel this way but would like to clarify for you the above.
In regards to the memberships it is provided as an option to all customers. You receive many benefits by becoming a member, one of those benefits is to receive a substantial discount on all work you have done with us and that applies every time you have work done while your membership is valid.
In regards to the call out fee, our customer service team explain to all our customers the way we work, we have a $39 call out fee which is waved when you go ahead with any work. If you went ahead with work in the future we certainly could have looked at reducing the job cost by $39. Please consider our plumbers cannot simply drive around all day providing free quotes, our call out fees don't even cover the cost of the vehicle on the road, the fuel and wages.

15 Jul 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Thanks Wilco plumbing who did a great job to repair my broken toilet at an affordable price, I would recommended for their fast service. Plumber was very friendly.

Were glad we could help with your broken toilet, thanks for the review

jasons812
1 review · 400 points
14 Jul 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank you Wilco for fixing my emergency leak in the laundry. I am so relieved you have a 24 hour service, without you I don't know what I would have done at such an inconvenient hour in the day. The advice and honesty from the technician was appreciated. 5 star service and reasonably priced for the time and work done.

Thanks Jason! were happy that we could help you with the leak

14 Jul 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Thank you Wilco for coming out to my emergency blocked toilet! The job was fixed promptly and I was happy with the price. I will definitely use Wilco again.

Thanks for the review! were glad to help with your blocked toilet

pissed-off-and-broke
1 review · 600 points
verified email - 19 Jun 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

quoted a job fixing toilet valve at $770 and when quoting it described it as very very complex and could take several hours so not knowing any better I agreed to the quote - when they came to do job it took 1hr with parts costing less than $100 - still charged me $700 after negotiated
Them down. No ethics. They then charged my credit card Twice for the same job.

Approximate cost: $700

Thank you for your feedback. Unfortunately we are unable to identify this particular job. Please give us a call on 1300 793 972 and we will be more than happy to discuss further.

If you would like to send some further detail through to our feedback email address we will endeavour to respond to your concerns promptly [email protected]

Hi There, we haven't heard from you. We can be sure that all of our prices are based on guidelines within our industry and competition. We do stand by our pricing and are sorry you felt this way. If you do wish to discuss feel free to contact us on our 1300 number or email as above. The credit card issue was rectified and we do apologise for the error that occured..

zahids
1 review · 600 points
verified email - 04 Jun 2015
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Simply Rip off, Charge for a high quality material but use lowest quality. The Price they charge is just more than twice. Do not even go close to this company. I will never use Wilco. I am not happy for the material provided. I think Wilco need to be more transparent about their pricing for material and for labour. I was not even told what Brand or choice I have before installing taps at home. I need to be compensated for the error and justified for the amount charged. other quote for similar work and bathroon taps were $820.

Approximate cost: $1820

Thank you for your feedback. Unfortunately we cannot find details of this job. If you would like to discuss further please phone us on 1300 793 972.

Hi there, we haven't heard from you. If you do wish to discuss the above feel free to contact us on our 1300 number above or email address [email protected] All of our products and materials are to Australian standards and we trust in the quality of our products and materials.

verified email - 16 May 2015
Service Rating
1.0
Quality Rating
3.0
Value Rating
1.0

Used Wilco to replace a pergola fan. We thought the price was expensive and were told we had a call out fee regardless so we paid the electrician and then a day later rang the company to ask why a simple job cost so much. The manager would not answer our calls to talk to us. Only accounts who stalled by saying the electrician who did the job was on holidays, back but not contactable and then no longer with the company. So after 2-3 months still had not discussed it with their management and they then offered a discount the next time we use Wilco. That won't be happening and we warn others about this company that takes your money but won't discuss any questions or complaints. Buyer beware !

blakem287
1 review · 400 points
09 Apr 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Great service, great guy! had a really bad leak in the toilet, the guy came out and fixed it in no time and it was really affordable

thanks heaps guys

thanks for the review blake, glad we could help with your leaking toilet

01 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

As soon as he arrived he was very polite and gave me a lovely smile. He then assessed the situation very carefully and managed to get the job done in a short amount of time. He then checked it all over again to make sure it was done correctly. Overall I believe he did a great job and I reallh enjoyed the service :-)

were glad to here that! Thanks for the review

hughs1
#1 in Little Bay NSW
1 review · 600 points
verified email - 22 Dec 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

It was not a straght forward job and they had to come back once parts were sourced but I felt the company was honest and ethical in dealing with me and would use them again.

Approximate cost: $150

Thanks for the review, we appreciate it!

verified email - 08 Oct 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

We had leaking shower taps & hubby was going to fix these soon... but then the roof under the shower area developed a leak so we needed to call the plumber quick!! Thinking it would cost the earth for a plumber, I saw Wilco Plumbing on WOMO & decided to try them.
When the service person Shannon arrived he was quick doing the job & appeared expert in his skill. The price was very reasonable. Our badly leaking taps were fixed in what seemed an instant! Goodbye leaking roof & shower taps. Thank you to Shannon for a job well done.

bienc
#2 in Edensor Park NSW
1 review · 400 points
24 Sep 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Replacing a old hot water system.Very helpful and professional advice and quote with a friendly service.Thank you very much for a job well done.

paulf16
#2 in Constitution Hill NSW
1 review · 200 points
verified email - 18 Sep 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

After having a water hammer problem that could not be fixed 1st time Wilco went out of their way to assist and offered a half price fix that took well over 3.5 hours of hard work, the end result met my needs, very happy with their follow up service

Approximate cost: $635

rachelc34
#3 in Elderslie NSW
1 review · 400 points
17 Sep 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Same day service. Shannon was personable and went extra mile
Offering to wait to fit new toilet seats for me. Thank you. Will recommend your plumbing services to my friends

Approximate cost: $600

11 Sep 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Shannon was professional, polite and engaging. He worked hard and fast and did an excellent job. Highly recommmended

Approximate cost: $320

sandrap18
#5551 in Harrington Park
1 review · 200 points
verified email - 18 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Out of the three plumbers I emailed, wilco was the only one that bothered to contact re my non emergency plumbing issue. Erin, the administrator, was efficient and communicated well, as did Andrew, the plumber. He came when he said he would, was friendly, worked efficiently and even cleaned up! He took time to explain without laughing at my lack of plumbing knowledge! all in all perfect!

03 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I was really happy with the Wilco Plumbing Service. My cold water taps in my shower broke that morning. I managed to put in a request that day, and someone came out by the afternoon. I didn't need to pay extra, even though it was within 24 hours service. They also waived the regular call out fee, if you end up getting plumbing service done. They will quote you a cost for the actual job on the spot, after proper investigation of the problem.

Nate (the plumber) was knowledgeable, easy to chat to and overall made the experience of plumbing dramas much less stressful then first imagined.

I've got a brand new set of tap heads, which will hopefully last me a very long time.

Overall, great work. I would recommend Wilco Plumbing to others.

clarice.h
#4 in Strathfield NSW
1 review · 600 points
verified email - 14 May 2014
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

Not only did they fix my toilet leak but also one of their electricians came out and installed 4 new power points, great guys, great business and would use them again

craigh09
#958 in Parramatta NSW
1 review · 600 points
verified email - 12 May 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

wow! what a great business to deal with, I think I had Andrew out here in the middle of the night for an emergency blockage, he literally came out in an hour and was so calm and friendly
thanks so much!

verified email - 12 Apr 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
3.0

They fixed an emergency leak in the laundry, changed our leaky shower head and replaced the inlet valve in the toilet. I am particularly impressed with the 24 emergency call out, free checks, friendliness and general advice - these guys go above the call of duty and will fix or call attention to anything that might need addressing. The taps are still leaky and its not perfect but because their work is guaranteed, they are coming back out to look at it again free of charge, no worries.

Approximate cost: $560

georginar1
#7 in Harrington Park NSW
1 review · 400 points
03 Apr 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

The drain upstairs in the bathroom was overflowing when needed to wash our hands, after using the toilet.

03 Apr 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

I have used this plumber twice now. Matt came over to my house in December (Christmas/New Year period) to fix my Hot Water Service, and did a tremendous job. Andrew fixed my toilet, and my shower taps yesterday. Really happy with the service. Both men were professional, and great value for money.

verified email - 14 Mar 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

OH my god!! All my toilets got blocked, I don't know how or why. I have 3 kids and toilets to use. It was a disaster. Called Wilco and they were at my house with 30 min and fixed the problem within 45min. Absolutely amazing service and cheap for the service they provided. Thanks again to the wilco team.

johna46
#6 in Kogarah NSW
1 review · 400 points
13 Mar 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Replacement of my Vulcan 125 litre water heater when the sacrificial anode dislodged and cause rusting when contacting another metal. This resulted in a split at the bottom of the water heat which caused water to spill out on the laundry floor.

nickm23
#8 in Wetherill Park NSW
1 review · 400 points
03 Mar 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

I had Matt from Wilco come out to my house on Friday afternoon to have a look at my drain that was blocked.

It was pouring rain and matt was outside working for over an hour I really appreciated that.

He got the drain cleared he was very nice and professional.

I would use them again.

gamzag
#2 in Prestons NSW
1 review · 400 points
01 Mar 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Existing water heater started rusting and had to be replaced. I decided to go with an instantaneous system

Approximate cost: $2870