Within 2 weeks of receiving an apparently brand new Samsung 7 Edge, the handset was completely broken through no fault of our own. At our own expense, we sent this off to a BecexTech repair company. We were told a new screen would be required. To proceed with the fix, we had to agree to the terms that the handset would no longer be waterproof (the unique selling point of this handset and the reason we bought it).

We were told "As far as I concern, any waterproof phone will no longer be waterproof after repair."

The original spec state s that this particular handset *can be immersed in 1.5 meters of water for up to 30 minutes*

BecexTech advised that the handset could no longer submerged underwater. After much dispute, as compensation they would provide us with a cheap waterproof cover! I do not believe the handset will be returned in the same working condition. We have lost time, money and all our photographs because of this company not to mention the inconvenience and stress it has caused. We have been without a phone for weeks. We have now involved the Department of Fair Trading. I sent this review to BecexTech for approval prior to publishing and from the head of the company I have been threatened with the following:

"Resorting to feedback will never fix anything, but only to worsen the situation. After all, we will be here to look after the phone for 1 year. If negative/neutral feedback is left we will deem this as a completion of our obligations and no further resolution will be offered"

Is this a company you really want to buy from? Does their 1 year guarantee not stand if you choose to publish an accurate account of your experience with them? I think this sets a very dangerous precedence.

Approximate cost: $900