I have just entered my 3rd trimester and am ready to furnish my entire nursery. First baby so I'm so excited. I recommended by a friend to visit Twinkle Tots to get all my furniture. I live a fair distance from the store so I decided to phone them in order to find out whether they had the items I wanted to buy in-stock.

The experience here was horrendous. My call was answered by the rudest lady I've ever come across in retail... and I was shocked to discover she was the manager!!!

Before I'd even asked whether the items were in stock for me to have a look at she very ABRUPTLY told me (like a teacher telling off a pupil) that she had no idea who i was and would not give me any prices. I was shocked as I wasn't even planning to ask that. I just wanted to see everything and not waste my time by driving all the way for nothing.

I work in retail and know that it's an extremely hard industry due to the increase in people shopping online... Customers are so crucial to ensuring that bricks and mortar stores survive but if this is the way this store treats prospective customers then they don't deserve to keep trading.

Shopping for my first baby is meant to be an exciting and rewarding experience. But this store has slapped me in the face with their accusing attitude. I have just spent the last 3 weeks selling shoes, clothing and other items in my wardrobe that I no longer need in order to save some funds to furnish the baby's room. I will not be spending this hard earned money at Twinkle Tots. This store should be ashamed of themselves.