Reviews by stephenb20

This review is for Rapid Response Plumbing Maintenance, Williamstown VIC

verified email - 01 Mar 2014

John from Rapid Response was extremely professional, showing up on the day and time we had discussed on the phone.

He was able to locate the issues and quoted us on a number of options.
His clear communication helped us decide for a quality job, using quality fittings for long term satisfaction and security.

Rapid guarantee their work and the value was fantastic for the solutions offered and the final quality and overall service.

We are very happy with Rapid Response's work. Everything just works so well.

To anyone who needs plumbing we highly recommend Rapid Plumbing. They weren't the very cheapest, but they offered great value for quality product and excellent workmanship and service.
Their integrity, ethics and professionalism put them in a different league to the cheapies out there.

People say you get what you pay for, but we found we weren't paying that much more than the cheapest quote, but we knew we were getting the best solution, peace of mind, quality, service and guaranteed workmanship.

Do you get your teeth fixed by someone who can hardly speak english or can not communicate well, or turns up late? No, right?

Well, we feel other plumbers, and dare we say it, other trades could take a leaf out of Rapid response's and John Cassar's book.

After this experience, we'll stick with rapid response and never go back to cheap and nasties.

And as for the other end of the spectrum, even Jim's plumbing can be hit and miss, and frankly they trade on people's fear of getting a shonky plumber, so you pay extra for the comfort of a known brand - especially as you have to cover both the plumber and the franchise commissions.

Rapid provided 'old fashioned customer service', but with modern communication skills, great options in our price range, competitive and great value options, and clarity of information.

Well done Rapid Response! Thank you : )

Approximate cost: $880.00