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Word of Mouth cleaners in Balaclava receive an average rating of 4.8 based off 39 reviews.
"Daniel & Jessica did an excellent job. They are amazing cleaners very polite and only ready to listen to how I want..."
"They are very competent and high quality service. Only remark is making sure to confirm scope beforehand on the..."
"Well trained and friendly staff, great customer service, easy booking, no delays, problems or complains. Exactly what..."
"I booked an appointment last minute (Monday for Tuesday cleaning) as my carpet was disgusting and had a house guest..."
"Fulvia does an amazing job. She was recommended to us. High attention to detail and the first few times she works she..."
"When we did the walk through with our landlord, he was surprised at how clean the place was. I would recommend this..."
"When we moved out of our last rental property, it was really important to get our bond back. It was so important the..."
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" The company is great at communicating and are always very friendly. We've got absolutely no complaints and nothing..."
"The service was totally excellent, I could not speak highly enough of the firm and in particular the guy that did the..."
"Their team has been cleaning my house for the last few years. My house gets cleaned extremely well, every time; the..."
"As a business professional, I travel quite a bit and don't have to clean. I called these guys and met with the owners..."
Showing 20 of 25 businesses
In total, 527 jobs have recently been posted for cleaners on the Word of Mouth jobs marketplace. Across Word of Mouth, the average quote response time for cleaners is 52.6 hours. Quotes sent back through the marketplace average $279 for a fixed-price job, and $59.10 an hour where the work is quoted hourly. These are quotes, not final invoices. For what customers reported paying, see the cost breakdown below.
1 cleaner has submitted licence details, which our support team has manually verified. These were accurate at the time of submission, but we recommend checking official registers to confirm they continue to remain valid before hiring any business.
Market Intelligence
Data-driven insights based on 39 customer reviews collected between 2009 and 2024, ABS Census data
Balaclava is one of the more affordable areas for cleaners — 33% below the Victorian average. 25 cleaners service the area with 39 customer reviews.
Interesting pattern in Balaclava: income runs above the national median ($2,026/week vs $1,748/week) but local cleaners price 33% below the Victorian average. Worth comparing quotes to take advantage of that.
Local cleaner ratings have trended down from 5.0/5 (2009) to 4.0/5 (2024) — worth asking prospective providers what's changed. Review flow for cleaners in Balaclava is lighter than typical — 3.9 new reviews a year, 37% below the Victorian average. Consider this when comparing local ratings to busier suburbs.
Based on customer-reported pricing on Word of Mouth, prices have risen 717% since 2010 (from $30 to $245 median), averaging 71.7% per year.
Based on 39 customer reviews collected on Word of Mouth between 2009–2024, and ABS Census 2021 data.
| Year | Reviews | Average rating out of 5 | Median reported cost |
|---|---|---|---|
| 2009 | 1 | 5.0 | no prices reported |
| 2010 | 1 | 5.0 | $30 |
| 2013 | 9 | 4.8 | no prices reported |
| 2014 | 3 | 5.0 | no prices reported |
| 2015 | 2 | 5.0 | no prices reported |
| 2016 | 6 | 5.0 | no prices reported |
| 2020 | 8 | 5.0 | $245 |
| 2021 | 5 | 5.0 | no prices reported |
| 2022 | 3 | 4.0 | no prices reported |
| 2024 | 1 | 1.0 | no prices reported |
Based on Word of Mouth reviews 2009–2024
Based on customer-reported prices. Outliers removed.
How we calculate the Local Service Score: We combine two sources of data: first-party data collected directly by Word of Mouth — verified customer reviews, customer-reported pricing, post-service trust-signal responses, and service awards — with suburb-level population and housing data from the Australian Bureau of Statistics 2021 Census. The score measures how well Balaclava is served for cleaners, reflecting the depth of choice, quality of service, and value for money available to residents compared to other suburbs across Australia. See our Local Service Score methodology for data sources, update frequency, and quality guardrails.
Trade licences shown on the listing when the business has supplied them, with the licence number.
Where enough customers have reported it, the listing shows the typical price range for the job they reviewed.
Australians have been reviewing local businesses here since 2007. How we handle reviews, disputes and removals is set out in our Fair Play Policy.
Start by comparing reviews from real customers — Balaclava has 39 cleaner reviews on Word of Mouth. Charis Home Cleaning (2021) and Mum And Me Housekeeping (2020) have earned a Word of Mouth Service Award — an award that recognises consistently high customer ratings over a calendar year.
Cleaners in Balaclava have an average rating of 4.8 out of 5 stars, based on 39 customer reviews on Word of Mouth. This is above the Victorian average of 4.64 stars.
Interesting pattern in Balaclava: income runs above the national median ($2,026/week vs $1,748/week) but local cleaners price 33% below the Victorian average. Worth comparing quotes to take advantage of that. For context, ABS Census 2021 data shows Balaclava has apartments make up 61% of housing, a median age of 35, a median household income of $2,026/week.
