If you want your car serviced as per the book at competitive rates then they pass the test. If you want to be treated as a person then go elsewhere.
I have never been so insulted by a mechanic in all my life. I worked in the automotive industry for over 30 years and I even trained service managers and advisers for a major franchise. I have never met an individual who was so rude and condescending. I only took my car to this place because I had just purchased a second hand A6 and wanted a report on any issues with the vehicle. When I booked the vehicle in for a 105K service I was told that this was a minor service. The mechanic told me it needed a timing belt change at 105K which makes it a major service. When I asked why this was not mentioned in the Audi service schedule he told me I did not know what I was talking about, but not that politely. Mind you I only asked why it was not in the Audi service schedule and why I was not told this when I booked the vehicle in.
To make matters worse my wife was with me. She did not say a word during this one way conversation but it did not stop him from insulting her, at which I just shook my head and walked out.
Does my car run better? Yes. Do I know what needs to be fixed on my vehicle. No. The service report does not even mention that the timing belt needs to be changed. Do I appreciate my wife being insulted for just being there? NO WAY.
Maybe I just got him on a bad day but somehow I do not think that is the case. The girl at reception was nice and polite and helpful. Maybe this mechanic should not be allowed to talk to customers. I am the first to agree that some customers can be a pain and customers are not always wright but insulting people is not going to win you business.
Both my wife and myself have had a very nerve racking experience that will take some time to get over.