I called David to come and replace the seal on my freezer, after Seal-A-Fridge didn't even bother to return my call when I left a message for them. He was able to fit me in three days later, and called me prior to leaving to confirm all was still OK with the appointment.
It turns out that the problem was that the freezer door was bent, not that there was a problem with the seal. David dealt with the problem quickly and easily, bending the door back into place and putting in new magnets at the top of the door. He was also clear and upfront on what the price difference would be ($165 instead of the $125 he quoted me for seal replacement). Thanks David!

My husband and I regularly get our coffee from Jasper Coffee in Prahran Market. They sell wonderful coffee that is organic and fairtrade certified - so the coffee farmers are getting a fair price for the beans. The staff are friendly and make a mean long black! (or whatever other coffee you like to drink)

Approximate cost: $3

Our old car is on its last legs, and the radiator was overheating. On the basis of two glowing reviews here on WOMOW, I took it to Mark at Smithwill Automotive. It was worth it.

Mark was able to look at the car the next day and found a radiator leak. He called to tell me that it would cost around $300 to fix (mostly labour charges) as they would need to remove the manifold to replace rusted welsh plug.s I told him to go ahead, but he called back later to say that they had noted some other issues with the car which may mean that there are problems with the head gasket. As he was concerned about having to charge so much if there was potentially a bigger problem, he suggested a temporary fix instead. He could have gone ahead and fixed the problem and charged us $300, but he went the extra mile in customer service. Thanks Mark!

Approximate cost: $61.60

Stuart is very helpful. provides honest advice on the products he sells, and is passionate about what he does. When an item malfunctioned, he replaced it without question. Apart from that one item, everything I have purchased from the store has been wonderful!