I put personal term deposit to be automatically renewed for another term upon maturity. On the last of 7 days of 'cooling period' i checked the rates and saw how sharply they have dropped. Called ING trying to select another term deposit. However, ING call center operator after I explained the purpose of my call dropped the phone and when I called back my account was disabled for the unknown reason. I was promised to be contacted within two hours (even though its a 24/7 service), but as you might guess - nothing happened after two hours.
I co uld not believe that I was lock out of my own account in the few hours window left to change conditions of my term deposit.
I have used these two hours to do my homework and find a better option for my money to be managed.
And I did find a better bank with better rates.
I have been with ING for almost 15 years and never planned to move anywhere else, but after been locked out of my own account for no reason and no means to resolve this, I know that I will NEVER go back to ING. NEVER.
Be careful with your money, check the rates regularly because ING, along with their customer service, [redacted generalisation]