Their service was excellent and they made our boy Pumba feel extremely welcome and happy to stay there (and he has separation anxiety normally!!). The facility is really nice and clean and friendly, like the staff. Everyone is happy and I believe this rubs off on their guests. Pumba came home very happy and we will always be leaving him at Hanrob when we can't take him with us. The report cards are very nice to get to know how he was during his stay too.