I am still in shock. I took a much loved dress in for a simple alteration - just to have it taken up at the shoulders. The woman I spoke to demanded the money up front (I paid $45). After trying the dress on it was painfully apparent that she had taken it up way too much, and the dress was rendered unwearable. I genuinely assumed that I would just go back an she would fix the error for me. What shocked me the most was the attitude of the woman. She immediately became defensive and and started saying 'it's not my fault and it can't be fixed', and was becoming quite aggitated even though I was calm. I asked for my money back, seeing as she says she can't fix it (I'm SURE it's fixable) and she said she would not give it to me. When I pointed out the unfairness she started yelling 'don't tell me how to do my job, go to word of mouth why don't you', so here i am! She kept yelling as I was leaving the complex. I have NEVER known such rudeness and unprofessionalism. It takes alot for me to complain, andI am beyond disappointed.

Approximate cost: $45