Being our first long trip away, we were worried how our 9 year old rescued cat Max would go. Being very shy and timid (and being a rescue cat from year 2) we didn't not want to take him away from his own environment and surroundings. From the initial booking, to the wonderful level of customer service our carer Toula provided - we cannot rate Lonely Pets Club high enough. We kept in constant contact while overseas for updates, and knowing he was fine and well looked after, this really helped us enjoy the trip better. Having someone collect the mail and keep an eye on the house was also an added bonus. Thank you very much Lonely Pets Club - we will be back for sure!