Ive been going here for donkeys years, had many pets pass away over the years, mainly from Old age. I've seen hundreds of happy clients go in and out all smiles while waiting my turn in the waiting room, I think your comments above mine are a bit harsh, and you were probably very emotional at such a sad time. There is nothing that anybody can do or say at at the time of losing a loved on and family pet, believe me I know first hand, Ive lost a few, as I said, but there is nothing that anybody can do or say to comfort you at a time of loss that can make things better or bring your loved one back. I remember when grandparents pass years ago, I went to the bank to sort out finances for a funeral, and I thought everybody around me was rude and insensitive, nothing could have been further from the truth, I was just too emotional, raw and sensitive at the time to see.