We purchased a replacement evaporative airconditioner from Jeff Mouritz Gas & Air. The contract was signed and we were told that if there were any other expenses incurred, the company would cover them. When the installer arrived he queried why the new unit was to be placed on the other side of the house (according to the plan he had been given by the company) instead of in place of the old unit. I advised him that we had not seen the plans so he rang the Installation Supervisor at Gas & Air to query the plan. He was told that the company was aware of the situation and it was all in hand, and to go ahead with the install. We now have a situation where the new unit is too close to the flu on our ducted gas heater and the flu needs to be moved at a cost of $203. After a few frustrating phone calls the best the company will do is pay 50% of the cost and we are expected to pay the other 50%. We do not have a problem with the unit itself (it works well,) or the installer - our discontent lies with the company hierarchy who will not back up a verbal promise given by the salesman even though we have spent just over $6000 with them. It is not the money but the principal which is the issue for us. We would strongly advise anyone contemplating using this company that they tread very carefully when it comes to verbal arrangements as they are not as good as their word.

Approximate cost: $6000