I purchased a BMW through Laine. I live in Perth and the week prior I had many questions about the vehicle. Laine was patient enough to do a video of the vehicle up on the hoist along with many photos. I flew over on Sunday September 7 (Fathers Day) and Laine met me at the door. The car was great probably a little better than anticipated so I purchased the vehicle their and then. FYI I drove the vehicle after leaving AVL straight back to Perth. No problems! Thanks Laine, I will refer my clients to you. Not pushy whats so ever!