Easily the worst customer service I have encountered in 20 years, even for Perth it's bad. Began the quote process in April of this year after trying to contact them and not getting a call back. This is not a small job, 4 complete AC replacements in 4 apartments, a 50k plus job. After around 6 months the final quote was accepted and all 4 of us paid a deposit. The only way we have had any communication from them is constant phone calls and emails usually with no reply. First they blamed the traffic management company now they are blaming the sickness of an employee, apparently the only one who can coordinate apartment installations. Last contact was 3 weeks ago when they said they would have a solution by the end of the week, that is the standard fob off, "by the end of the week". They still have 6k in deposits and at this stage despite starting the whole process at the end of last summer, 2 of the customers will spend another summer without AC. Disgraceful

Approximate cost: $14000