We chose to build with Metricon because they were a luxury builder and we fell in love with their designs. We spent $500,000 on our build, the Metro 32 in Keysborough, Victoria. If you have this kind of money to spend, I would highly recommend finding yourself another trusted builder. I have to commend Metricon for the speed of our build (site start in May 2019 and hand over in November 2019) but unfortunately the quality of work is far from anything luxurious. Their communication is very slow. I wish they have taken more time and care with the build as they have no reason to rush when our contract has allowed to 2020 completion.
Post hand over we noticed a puddle of water in our kitchen floor. Upon further inspection we have found a crack in our kitchen floor tile where water was flowing from. We first raised our concerns with Metricon in November 2019, now July 2020 the issue is still ongoing. We continue to raise our concerns in December 2019 of the water damages as a result of the leak. Whilst Metricon was able to rectify the leak at the time (the toilet in our powder room was the cause of the leak), they have continued to neglect the damages the leak has caused (split, warp and mold)(the buildup of mold due to lack of response and action from Metricon have given us another issue with booklice to deal with as they feed on mold). Our toilet has not been re-fitted and sealed to its original state. The leak has affected our door frames (powder and laundry room), skirtings and walls along our hallway around and into our walk-in kitchen pantry, laminated kickboard (tall pantry cupboard), and all ground level cupboard and cabinetry work to our laundry room. Metricon finally sent some trades to attend the work in July 2020. Trades people said they have treated the mold and it shouldn’t be an issue anymore. Whilst they have worked on it for 4 consecutive days, they have only been able to attend one section of the work required and the work so far doesn’t meet specifications. The trades have used different materials and colours. It’s clear Metricon do not communicate with their trades. I don’t know how long I need to wait for them to return and attend the remaining work and rectify their own work, or if they are even going to. They don’t send Metricon representative to do quality checks to ensure works meet specifications and standards. This builder seems to be oblivious to any concerns we’ve raised and have stretch the process on beyond sensible or necessary time frames. Lastly, throughout the whole process in rectifying defects, the representative does not pick up any phone calls. Emails are not attended to and responded to in a timely manner. When they are responded to, questions are not addressed. All we wanted is for the defects to be resolved.

Approximate cost: $500000