Overall it was a really good, though maybe slightly impersonal experience. The beautician was nice but not very friendly. However she was very good and quick. The only real issue I had was that not all the hair was removed at 1st and I had to call her back in. Now I don't know whether this is because I am dark-skinned, therefore hard to see. But her technique of doing the back part was not the best I have come across. So I had to be initiative and tell her how I'd like to have it done. Other than that, I had no issues becasue the place is soo clean and I am paranoid abou that :-) I will be going back and will see how another lady is.