Have been buying white goods and electricals from these guys for years because the prices are extremely competitive, the process is uncomplicated, the service is exceptional and the returns policy is second to none. I wouldn't go anywhere else. The last experience I had was with a faulty fridge and the manager gave me a new one and a discount on the new one. (The extended warranty people who had been dealing with me prior had been very unhelpful for a long period of time and when the manager recognised my frustration, he took it upon himself to rectify the problem. Many businesses would not have done this.) For me, a good retailer is one whose customer service does not end once you have left the store, who fixes a problem when technically they do not legally have to. This kind of service is rare and priceless and guarantees my ongoing patronage.