Last week I had my 2 sofas (cream with burgundy & grey stripes) steam-cleaned (by someone else) and the dye ran on one of the cushions. What an eye-sore! Terry was asked if he would come and have a look at the problem and see whether he could find a solution. On Thursday evening he arrived, looked at the cushion, explained that it can be very difficult to remove colour dye stains but would give it his best shot, and took it away. Today (yes I know it's Sunday) he brought back the cushion looking like new. I couldn't believe it!! An absolute miracle worker. Terry kept me informed throughout the entire process and I found him to be genuine, passionate about his work and a true professional. I am very, very impressed.