Reviews by leisas893

This review is for Parramatta Motor Group, Camellia NSW

verified email - 28 Jun 2015

DO NOT TAKE YOUR CAR HERE

I took my car in due to it having issues blowing smoke and stalling when full of fuel. I was charged $137.50 for the car to be assessed and was told I needed oxygen sensor, Idle speed actuator & rocket cover gasket. Took the car back when the parts arrived payed them $1275 for the parts and labour entering into a verbal contract with them that they would fix my car.

As soon as I picked it up I knew it wasn't right but wanted to check when I filled with fuel if it was any better which it was not. I took the car back expecting they would fix the issue as that is what I had paid for only to be informed they wanted to put a new petrol pump in and charge me an additional $1100 for this. Luckily my regular mechanic advised me my fuel pump was still under warranty and replaced that for free as that was not the problem either. Had I not rang him I would have paid for another part and service that my car obviously didn't need. It turned out the issue was with my solenoid and was fixed for under $100. I requested a refund on the misdiagnosis and failure to keep their end of the end of the deal by not fixing the problem only to be told that would not happen.

They have no idea what they are doing all they do is plug your car into the computer to rule out probable causes and expect you to pay whilst they experiment. I would avoid this company as all they did for me was rip me off $1412.50 and fixed nothing

Approximate cost: $1412