I ordered a canvas print from a photo as a birthday gift to a friend. I phoned and spoke to a woman (didn't get a name) to ensure my print would arrive in time and was assured it would. I was going to get it sent rolled (not stretched) as we are outside usual delivery areas being in Darwin, NT but I was told it would arrive in time. I should have started to be concerned when the phone wasn't answered as a business line should be but I continued. I paid, adapted the print also as it was a low res photo but it had sentimental value so I wanted to use it. 2 May 2012 I was emailed to say the print was ready in your online system and 2 May I paid and received email conformation. 4 May I received another email saying it would ship shortly. However, when I received an email 10 May saying it had been shipped only that day I was very upset. All along I had put in my correspondence, written and verbal that I needed it by 11th, yet it took 9 days from payment to even being despatched. Additionally the quality is ordinary compared to a print another friend had ordered online from a competitor - I should have followed his advice. I missed giving my friend her birthday gift at her celebration which was disappointing and want to tell you that your service doesn't live up to what I was assured would happen. I won't recommend your company to anyone.