WORD OF MOUTH...I'LL CERTAINLY SPREAD THE WORD
At every stage there was a stuff up by them
- forgot to communicate to relevant person that I had paid
the full amount in 24 hours, which then placed you in the
queue....which left me out in the cold
- coming between 11 and 1pm...contacted me at 1.15pm
to say that they couldn't make it that day...
- arrived half an hour late following day
WE PRIDE OURSELVES on leaving the place immaculate
which I had stressed from the outset as vital...
- left his footprints across the floor
- left a mess where debris had fallen out of the manhole
only removing top layer
- moved chairs, which he didn't replace when he left
- left leaves where they fell when he was attaching camera
outside
AND WORST OF ALL....raced me thru the process as though I was already a graduate of technology, so that I had little idea and no time to digest what he was saying.....
- Instruction book in letters so tiny that even he couldn't decipher it
- AND TO MY HORROR.....left the building, and I realised that the camera was still on the tv picture, and I had no knowledge of how to return it to TV/Foxtel.....He was out of here,
leaving me bereft of knowing anything......It took me ages to retrieve my tv/foxtel, and that was a miracle in itself, as what was required was my alternate remote control which I rarely use and have no idea how I twigged to trying that....
- I WAS IN SUCH A STATE, having to then restore my place to tidy and footprint free, that I had to cancel two other appointments I had.....
- I then left a message for the front man to call me, spluttering in rage and forgetting what my phone number was...ringing back to say that I was too angry to speak until late afternoon.
- That was last Friday....today is Thursday and no return call
I AM SO ANGRY AND SORRY THAT I CONTRACTED THEM TO
INSTAL MY CAMERA....
=I Know what good service is....Geeks2U come here for my technical 'fixes', and they are not only exemplary in how they take the customer thru the process, but they are all but magic and involved, throughout......I would rank them 20 out of 10...
I would rate you as 0...if there was a lower ranking
WORD OF MOUTH....I am spreading the word....I found this event, so profoundly distressing, as I had been assured of the best of service, to meet my needs.....LJB
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