After going to Mansfield Motors I was a little disappointed and confused to get a list of things that needed doing to my car.. I've always had it serviced and this was the first time I'd visited Mansfield Motors (I'd changed jobs and they were on the way to work). I was a bit sceptical at first, so I took my car to a different mechanic (close to work) who basically said that there was nothing wrong with my car. Now even more confused I got my dad involved, we contacted Mansfield Motors about the differences of opinion as I didn't know who to believe. Mansfield Motors had a detailed report with accompanying photos, obviously being the most professional we decided to query them. They invited us to come in so we could see for ourselves the problems first hand. In the mean time they emailed my dad a full copy of the report & sent a link to an online picture library so dad could see exactly what they were talking about.
Both dad and I took the car in. The ladies on the front counter were very friendly as well as knowledgeable. They organised for the foreman to put the car up in the air and took us into the workshop so we could be shown these things for ourselves. Viewed first hand there was no doubt in our minds these photos were of my car and there were indeed items that required attention. Dad and I were both convinced there were definitely things that needed doing to my car. We could now fully appreciate that there was both urgent repairs as well as regular maintenance items that needed doing. We also learned how the non-urgent things if left unattended would end up costing me more in the long term if I didn't get them done.
We left the car there for the agreed work to be completed. Their prices might be slightly higher but with their level of professionalism it was worth it for peace of mind (after all you only get what you pay for).
The work was completed and I picked up my car the next day. It was done on time and on budget apart from something minor which couldn't have been foreseen (I did get a telephone call for approval before they did the extra).
My car is going great and I haven't had any problems, the follow up call to ensure everything was going as expected and subsequent thank you card was also a nice and unexpected finishing touch.
Mansfield Motors, you've won me and from now on I won't be going anywhere else. Dad's also booked his two cars in as well for servicing. He thought the photos were a great idea after dealing with my car as he says there is no need to question what needs to be done and why (a picture tells a thousand words!).
I really can't understand why other so called professionals didn't see fit to inform me as Mansfield Motors had done. Price isn't the only important consideration when it comes to maintaining my car. I feel trust, safety and reliability are my key concerns.
Mansfield Motors really does have a point of difference.