I have tried their food twice now and both times it has been disappointing to say the least. When you operate in the CBD of Melbourne, your food needs to be good or dont be surprised if you will shut down shop soon. Today I tried their Satay Prawn and fried rice... gluggy over cooked rice, no seasoning and no flavour and the worst runny satay sauce I have ever had. Needless to say, it was a waste of $20, food is in my bin if you want to send someone to collect it. I will not be wasting my money here ever again.

Approximate cost: $20

Just recently my dog had a cyst in between his paws and the vet at this practice did not diagnose it properly. After paying them $80 for the first visit the foot only got worse. After 2 days I took the dog again as he was walking on three legs. They took Xrays this time and charged me another $300 and changed the medication. After 2 days, I couldn't see any improvement and I was heading to their practice to drop off my dogs insurance claim form. I requested if a vet can have a quick look to see if its getting better. When I dropped off the claim form, the vet had a quick look, literally spent 5 mins max and then I left. A month later, I ha not heard from the insurers. called the practice to ask if they had submitted the claim form and they said no and they will do it straight away. 2 days later, I get a call today that I owed them $45 for that last visit!!! This is a thieving practice.. the moment they figure out your pet has insurance, your bills will go through the roof. The health of your pet is not their priority - money is their priority. Then I was blackmailed to say that if you don't pay that $45, we will not lodge your claim. I am never taking my pet to this practice again. Next thing you know they will perform surgery just to stack up a big bill.

Approximate cost: $too much