I wish to extend our most sincere gratitude for the courtesy and professionalism provided by yourself and your staff regarding our recent purchase. Every now and then, the business world tends to take us by surprise providing levels of service which once reflected a by-gone era. In this instance the spot light shines on you. Our anxiety was exacerbated through both personal problems and relationship problems regarding our banker. However, throughout this period, your team remained optimistic and totally sympathetic to our concerns. In fact, it was your empathy and commitment to seeing things through to the end which made you stand apart from your competitors.