My wife and I are trying to report a fraud. She has been given the run around then got hung up on, no doubt while being transferred to another department. I just called and reached digital fraud team who advised another team looks after the issue, the transferred me to Westpac! Now I'm back in the queue with long wait times and fake wait times being told in the automated response. This bank once had a good reputation for customer service but I find it horrible. Really inefficient, time wasting phone support with no accountability by it's outsourced customer support desks.