BecexTech Australia

BecexTech had a compelling price offer for the Samsung S20 in February 2020 and I placed an order, paying in full in advance.

The expected release matched what was known in the market, a target date of 6 March 2020. On the release date, I had not received any advice from BecexTech so contacted them to request a shipping date. The response was that there was no stock and no estimated shipping date available.

Given it was a pre-order, I had the following expectations:

1. That they would at least have my product on order with their supplier on the basis of my pre-order and that I had paid in full

2. That it was reasonable to believe my order would be shipped on or within a few days of general availability, 6 March 2020

3. That making a commitment to when the order would ship was a basic requirement and not one I would have parted with my money without

After several days back and forth without progress, I requested a full refund because BecexTech could not supply my order and would not provide any indication of when that may happen. The responses I received included the potential for cancellation fees, and twice offering alternative products at a higher price. Out of frustration, I have needed to initiate a dispute via PayPal for any hope of resolution.

Please be wary of this business. I'm sure they at times have seamless transactions, however, that has not been my experience. When something doesn't work out right with BecexTech, the cheaper price has not been worth the hassle. Now my money is tied up, I can't get the phone I need, and BecexTech keep dragging things out instead of doing the right thing.

I purchased an iPhone 8 64gb. The price was the best on net. The phone arrived earlier than I expected. It was packed very well. I also found the service very responsive. I was informed with delivery date and arrived as specified in email. Very impressive. I just ordered a second iPhone.

worst customer service, i paid hefty price for priority delivery and its been 11 days since i have not received any update or response from customer service whats happening to my order. It was mentioned that item gets shipped in 1-3 business days but no response yet !! i wont recommend this website to expect what they advertized to the value with flashy words .

Approximate cost: $1528

After researching what new phone to buy I settled on the OnePlus 7T. Given you can't buy this in Australia I decided to buy from Becextech as I'd bought items from them about a decade ago...oh how times have changed!

They're very quick to response to any pre-sales queries you have but once your purchase has been made, forget about getting any decent level of support, you will be bitterly disappointed.

I ordered on the 05/12/19 and after begrudgingly agreeing to pay the $75 shipping fee which included free insurance I received my order on the 17/12/19.

Out of the box the phone's screen is completely faulty, a complete row of dead pixels straight down the length of the phone. I naturally contacted their support straight away, showed them a photo and asked they send a replacement express shipped so I could have it in time for Xmas (it's actually meant to be a present) but they declined.

Instead I had to waste my time whilst at work this morning organising a courier to pick up the phone to send back to them. I was told to expect that once they get the phone it will be 2-3 business days wait while they "assess the phone condition as well as the fault". Not sure why that would take 2-3 days, it should take all of about 10 minutes especially as I've already sent a picture of the fault. Once they approve the replacement they will ship a new phone out to which the normal waiting times would apply.

So thus far I'm down $800, don't have a phone and I'm probably looking at the first week of January at a minimum before I get the new phone.

I'm really not sure why they can't just express ship a new phone to me especially since the tracking info on the return shows that the phone is on it's way back to them and they also have my credit card info.

In trying to communicate with the company about this issue my latest email didn't receive a reply for almost a whole day after I sent it.

All in all this a terrible company that you should steer well clear of.

**UPDATE**

FedEx delivered the device back to the company on Monday 23rd December. I received a notification from them on the same day that the phone had been assessed and deemed faulty as expected and re-confirmed they could still ship to the same address. I thought that this might mean they would ship the replacement that day...how wrong I was!

24th December - I get an email back, they actually had the nerve to ask if they could change the phone I ordered for a different one. I told them no, I wanted the one I ordered. I asked later on in the day if it had been shipped and got a reply on Xmas morning advising they would look at the case again come Friday (today).

Come to today, I'm now being told they need three business days to process the replacement and ship it.

What a JOKE - today is the third business day since they received the faulty unit. Really not sure why it would take so long to process a replacement. Asked some further follow up questions and did not receive a response at all.

This company is a joke, if I could get my money back I'd go somewhere else but they want to charge a restocking fee on a faulty product! That's illegal under ACL and I pointed this out to them but they don't even care.

**UPDATE 2**

Becextech has now also blocked me from commenting on their Facebook page. So rather than reply to my emails and rectify their poor customer service they just bury their heads in the sand instead. Just another reason to stay clear of these clowns.

Approximate cost: $800

Do not Buy from
This company, they originally said my payment did not clear on their end which took 3 weeks than they said they would do what they can to ensure I received purchase before Christmas only to email on the 17th December and say they have no stock and offer me a more expensive purchase. I paid for purchase 29th November allowing plenty of time for arrival. They also emailed saying I could incur a cancellation cost but this is at their discretion. Absolute Joke of a company and can not communicate other than email!!!

Approximate cost: $300

This isthe second phone I bought from Becex Tech, the price is very competitive, waybetter than any physical stores. customer service also responds to emailswithin a day. DHL is fast and reliable as usual. recommend to all my friendsand family.

Terrible service! I recieved priority shipping for my phone which meant I had to drive 80 kilometres to pick it up from the courier depot. It took 4 weeks for the accessories to turn up in dribs and drabs only to find out they are rubbish. No end of emails would get them to address any of the issues.
Beware!

Approximate cost: $1500

Two items that I ordered arrived separately. I contacted them after the first arrived to enquire as to why, and they assured me that the second item would be despatched in a few days. And it did, as they promised.

They have no australian stock. Shipping times are a lie. DONT SHOP HERE. I was told I would get a refund after being told there was no stock and after a week was told they had shipped the phone instead. I will be taking this to the ACCC.

Approximate cost: $1563

When I ordered my phone from BecexTech I wasn't sure of the quality I was paying for, but I can now assure you that these guys know how to do stuff right! I am satisfied with my purchase and the speed at which my phone was delivered. 10/10. Would recommend to a friend.

Overall experience was good. This is my second purchase from BecexTech. There were some initial goof-up in communicating the right status of my order but in the end, they delivered the mobile phone on time and as expected. I will recommend and buy from BecexTech in future as well.

Indeed an awesome experience.First things First, experience was marvelous,delivery was flawless n express.Thanks for choosing express which is a promise for timely n careful delivery.One thing that concerns me slightly is the update on delivery status.I got the Order tracking information post the delivery.Suprised when i got the package when the statyus was still showing as "processing".Im sure you guys will iron it out soon.Looking forward to see n buy more good deals from you guys

Great Customer Services and Value for money products. Highly Recommend. Thanks again for your help team

Great prices! Flawless return policies enable to continue to spend mine and my Company's money here. Beats the heck out of taking your chances on lesser-known sellers, including eBay! Keep up the good work.

BEWARE!!! DO NOT BUY ANYTHING FROM THIS COMPANY. Acting like it's in Australia but its Hong Kong company. DO NOT TRUST THEM!!! You will be waiting 3-4 weeks at least. After month of waiting and 8 emails I still have not received what I paid for. EXTREMELY DODGY!!! And from their responses they do not care about the customer at all. Just shop elsewhere because if you use this company you will regret it. Dont believe the good reviews etc. [removed comment]

Approximate cost: $500

Goods arrived in good condition in Sony box. Very happy with price and with cam. Took a little bit longer than I thought though . Would definitely buy again through Becextech considering I saved around. $300ish compared with local stores. You can't really argue with that !

Buyer beware!!!!
After many years of using this site, I am very disappointed with my recent order and how it has been handled.
In Feb 2019, I ordered a mobile phone worth $219, was informed phone was out of stock despite order being processed, was asked to pay $30 to upgrade to a model that was in stock.
Three month later and 30 emails, phone had not been delivered!
Told that phone was returned to the warehouse for wrong mailing address. I was asked to pay an extra $30 for reshipping.
This week and 4 months after my initial order, I was informed that my phone had been LOST by DHL and there is nothing Becextech can do!!!! I have spent $219+30+30=$279, 4 months later, no product delivered!!

Product features and function represented correctly, pricing accurately stated, shipped on stated schedule with quoted terms. Would use Becextech again, and have already recommended to several friends.

Good price, good website. Received the camera promptly, but not the spare battery I ordered. When I followed up a few days later, I was told that it was out of stock and I was offered a refund for the battery, which I accepted and received promptly.

I paid close to 900 dollars for a Samsung Galaxy S9. I was promised the phone would arrive in 3 to 4 business days but three weeks later, it still hadn’t arrived. Imagine living without a phone for three weeks! I sent them about a million emails and received nonchalant responses from them. I even followed up with the courier company every single day even though it was not my job to do so. After an investigation, they admitted they lost my phone. They are refusing to pay me my money back. I’m absolutely pissed off and will launch legal action against this company. I want my money back!!!

Have been waiting since 21/12/18. No tracking number yet. I email them and ask and they don't give clear replies. I regret purchasing from them and warn others to stay away!

Approximate cost: $400

Products ship in a timely fashion and arrive when promised.
I am very pleased with purchase I have made. The specifications are right on point , not over the top but just what the product really is. I have had some doubts and I have called the store and got all answers. Thats what has helped me to buy the right tools.

Extremely happy with the price and the way my purchase was processed. The constant communication provided by Becextech and DHL was excellent. The product arrived within a few days and was very carefully pack

Ordered online. Had a problem with the payment. It was not BecexTech fault. The problem was somewhere between PayPal and my bank. Even thought it was not their fault, their customer service team worked tirelessly to get it resolved. We got it fixed the same day and I even got my camera about 3 days early! Thank you

This is my 2nd phone purchased from Becextech and once again they have come out in top! Great phones at great prices, very happy customer! It's refreshing in todays world to receive great customer service. I will definitely be using and recommending Becextech in the future.

The camera I bought had a defect, so I contacted customer service for an exchange. The process was quick and simple, and I received a replacement in no time. I am very satisfied, and will definitely buy our next camera from Becextech

Awful company. Dodgy phones with dodgy parts and no customer service to rectify. Google ACCC Becextech to see what kind of company you are dealing with.

Approximate cost: $480.00

I ordered a Canon 5d mark iv kit which arrived a day early! Everything was packed securely & it all arrived safely. All of the items were as described on the website & were in perfect condition. I was very impressed with my order. I ordered a kit & none of the items were cheap or subpar quality. I was very happy with all of the items. I feel as if I received a very good deal for my money. I will definitely be ordering again!!! Thank you so much for putting together these great kits.

Product delivered quickly and in great condition. Great price and great service, kept us continually updated until our product arrived. No hesitation in recommending this company, would buy again in an instant.

Everything was laid out nice and clear, and feeling confident that this is a good company to purchase from.
Received the item as described in the time stated. The customer service in response to my emails was fabulous.