We re-located from Tassie to WA. Great quote, amazing service and a job well done. The crew in Launceston packed everything perfectly and at the Perth end Mohamed and his colleague worked hard and carefully for us on a very hot day.
I have no hesitation recommending Chess to anyone and everyone.

Approximate cost: $4000

Chess Removals, did a great job of helping pack and load our belongings to relocate to the Sunshine Coast, but when our belongings arrived and boxes and furniture were obviously missing they took no responsibility and were quick to blame their agents in QLD. they never returned any of my phone calls (6) despite promising to do so and to find out where our belongings ended up. We highly recommend you use someone else for peace of mind.

Chess moved my belongings from Melbourne to Devonport without a hitch. Jessie and Derrick in Melbourne and Brad and Johnny in Devonport were all great - friendly, professional and punctual. Highly recommended.

I would highly recommend Chess Removals, Charlie and the Tasmanian team has been excellent in our latest 2 moves to and from Tasmania to Caboolture just north of Brisbane, and Toogoom up in mid Queensland back to Tasmania. You may think moving is worrying time but just ring Charlie and it was all done in less than a weeks notice. I know the team that I will being using on my next move. Thank You Chess removals you are the best in value, friendliness , and the final outcome in any move anyone could every ask for.

Iwould not recommend Chess movers for International moves! We sent goods to USA from Sydney, and the ground crew was fast but some boxes got packed upside down resulting in damage upon arrival. The USA side was awful- first they told us goods were ready then they said US customs wanted to examine the contents, after another week they said goods were ready anf not only did we owe US Customss $2500 but another $400+ in demurrage fees- how is that our cost?? They said it was Customs that delayed it, sorry it's our cost! Then a box went missing that was due to a wrong count, never found it. DO NOT ship goods into the USA, just sell everything and buy again when you get here!!

From the first phone call to the completion of the move my experience was first class. Yes a wonderful surprise when I spoke to someone immediately on the phone. I loved that. Michelle Kennedy was bright, breezy, knowledgable and very helpful. Both Michelle and Brian Hooper answered my queries promptly and gave assurances that everything was doable and achievable.
Both Shaun and James and who did the move were polite, considerate and supportive during the move offering suggestions and finding solutions as they arose. They disassembled and reassembled and placed items in my new home that worked and was sensible.
The access points at both units was challenging whoever they made light work of it. The move went smoothly and like clockwork.
The next day I received a call from James who had noticed that I had placed some important documents in the disposal items. He retrieved them and then delivered them to me in person. I am grateful that that they took the time and care to do this. I can't thank them enough. Great service by all the team.. Lena. Perth WA.

I cannot thank Brian Hooper and his team for the assistance they provided during my move from a high rise apartment in Crawley, WA. Being in an apartment block, restrictions put on by the body Corporate made the move more complicated than usual. I could not have managed without there assistance. Thank you all. I recommend Chess Removals to anyone moving house. December 2016.
Monday 20th of Feb. Another move from storage to high rise. Once again an amazing effort by the team. I would highly recommend them, especially, if the job is not straight forward, Brian has great problem solving skills

Chess Tasmania moved us to WA from Hobart and they were terrible. I would never recommend them as they they damaged items and lost items, one of which was never recovered. The other items when found had been left on the dock somewhere in Tasmania and then had to be shipped over using other companies to get it here within a reasonable time frame...which still took an extra 2 weeks on top of the three it took to get our furniture in the first place. Which I might add we were quoted it would take two and we were in a hurry and were never informed there were any other options for getting it there faster. A friend of mine went with another company and got her furniture to Perth from Tassie in 10 days!! Chess initially came across as helpful but once they had our money they didn't give a toss about our life possessions , as I previously mentioned they lost items and damaged items and they didn't care how long it took to get the items to get to our destination.The inconvenience and emotional toil they made us suffer was awful and they were not prepared to compensate us in any way even after I sent a long detailed complaint to a Board Director! I cannot stress strongly enough do not use Chess!

Before the actual grim details, I would like to stress that our contact in Sydney was nothing short of superb, a real asset to Chess. However, the rest was terrible! When the men came to pack, they first put the radio on without even asking me if that would be ok. They completely underpacked almost every box that they packed themselves; when we opened the boxes in the UK, one huge box had 6 mugs in it, and the rest was fresh air and packing paper. Even kitchen towels were overwrapped in masses of paper. We even found empty packing tape cylinders and waste rubbish which they kindly shipped around the world for us! During the initial survey, we were told to expect 4 boxes for our small kitchen; this turned out to be 12. To be fair, there was not much damage (apart from a shattered chair) but the underpacking was appalling. Had I known they would not be using specialist boxes for kitchen items, I would have thrown half of it out. If you use Chess, pack the items yourself to save yourself a fortune. Chess did give us a small refund for this, but when I complained about them shipping their own waste, the matter was simply passed back to the Sydney office and I was told that I had already been refunded. I was actually only after an acknowledgement of the poor service from their senior management, but this was not forthcoming. Further to this, the shipment took 15 weeks (we were quoted 9-12) and we were unable to track the shipment whilst it was en route. The guys on the day were also initially unable to get our table out of our property (myself and a friend had got it in ourselves in 30 seconds), and I was asked to help them to get it out. They were clearly not happy about having to struggle with this item. All in all, really not great service, and I simply cannot recommend them.

My parents moved interstate from Hobart to Sydney, and their agent was from the Hobart office. This complaint is about missing boxes, approximately 48 boxes packed, of which only 40 were delivered. At time of delivery, the delivery guys were informed there were boxes missing, but they insisted that this was everything and it was all accounted for. A call was also made to the Hobart moving agent to report the incomplete delivery of boxes. My parents were told that the boxes were probably sitting in the warehouse somewhere, and that items don’t go missing. They found this statement somewhat re-assuring and signed the delivery documents hoping that the remaining boxes would turn up in the second delivery of larger items.

3 weeks later, only the remaining large furniture items were delivered, no sign of the missing boxes. Again, the Hobart agent is contacted and reminded about the missing items. A call is made a couple of weeks later to follow up. He tells us he had contacted the delivery driver to check the paperwork, and because the delivery papers were signed, that is end of story. No further follow up was going to occur on their end as it has effectively relieved them of any further responsibility.

Based on other reviews, the incidence of missing boxes doesn’t seem to be a one-off occurrence.

If the items were of no monetary or sentimental value, we probably wouldn’t have bothered. Among the items that are lost (stolen), are limited edition comics, costume jewellery, brand new knives, near new handbags, and most distressing of all are photo albums which cannot be replaced and these memories have most likely ended up thrown in the trash as they are of no value to anyone else.

Although Chess labelled and numbered the boxes, they seem unable/unwilling to track items in their own system.

We will never use these guys again or recommend this company to anyone else. They have made this moving experience extremely stressful and distressing, with no hope of recovering the lost items, a lot with sentimental value which cannot be replaced. Once they have your money and paperwork they don't want to know about any problems or complaints. Steer clear.!