**WARNING**, **WARNING**, **WARNING*** BEWARE OF FRS REMOVALS (Furniture Removalist Services) COMPANY Location e8/15 Forrester St, Kingsgrove NSW 2208."

Such a disgrace doing business with these incompetent people. PLEASE don't get fooled and give them your business. They initially give me a cheap quote to win the job. Be ware of their term and conditions, for example they charge me on top of the quoted price a $99 per 1/2 hour fee starting from find parking. (yes even before they park the truck they will start the charging), if my loading and unloading takes about 4 hours each that means $1600 on top of the quoted price. Also beware the Term that They will charge $100 per cubic meter (this is space for a washing machine) so if you exceed this limit, I am better off throwing my stuff to the garbage and buy again, as most stuff wont worth this much. They ask you to give credit card authorization never give that to them , i did give them credit card number and i was charged the full amount without providing any service saying that they cant park the truck in-front of my complex. complete false statement as other removalist i had to use had no problem doing this job at all.

On the move day they came in and told me that there is no space to park the truck and therefore they can't do the job and forcefully asked me to signed the invoice saying "I agree to cancel this job and i agree to charge in full", they charged my credit card in full amount and left without doing anything. Also On the initial discussion over the phone they agree to charge $300 as the deposit but when the bpoint email came in they charged $540, then i asked where is the booking confirmation ? , they send me full list of "Term and Conditions" asking me "Please reply Yes to agree" .

On the move day they charge me on the full amount again without my authority again bullying me to sign the invoice "Customer agree to pay in full and customer agree to cancel the job".

In order to resolve the issue i called suzi (Sales agent who did the booking) 3-4 times she said complaint department will call me back, but they never called me for any clarification or resolution at all, now its about 10 days but i guess they are not interested in negotiations with the customers since they already stolen the money from me.

Approximate cost: $1540

FRS Removalists provided a terrible move from Sydney to Melbourne in 2016. They quoted me for 25 cubic meters, which I had confirmed by other companies who came and did a sight inventory at my house. When the men arrived they came into my house and immediately upped the price, saying I had 30 cubic meters and that I had to pay an extra $100 per cubic meter PLUS GST. They then said they had another job and left, coming back at 5.30pm in the afternoon. When they had packed half the truck they started telling me that I had 35 cubic meters, then 40 and I would have to pay more. As half my furniture was already on the truck what was I supposed to do. When I said this was unreasonable they said they didn't want to put my piano on the truck. They also said I had to leave other things behind (which was impossible as I was moving out and could not leave things behind!). They made me give my children's bikes to neighbours. In the end I felt so pressured and stressed I had to agree to paying more. At the other end, the men called me at 10pm at night and wanted to know if they could come to unload. I said no, as I am a single mother with two small children who were asleep. The men then came in the morning at around 7am. They arrived with only half my furniture. The rest had been left in Sydney somewhere in 'storage'. The mattresses were all wet; and they literally threw my belongings into one front room. Lights and pictures were smashed. Nothing had been packed properly and boxes marked fragile were underneath heavy book boxes. I realised part of their scam was to separate draws from shelves and then pack separately - therefore charging for the space of the draws and the space of the casing. Again, I felt helpless - half my furniture was missing including my 100 year old piano, and if I complained what if they did not come back with the rest? When I rang the company and told them what had happened they did absolutely nothing. They told me management would call me but he did not. A week later two different men arrived with the rest - I was charged $1100 more than the original quote. It was a total shake-down. More paintings arrived with smashed glass, and there was no recourse. Also - they say they are a backloading company - but not really; they are just taking as many jobs as they can from anywhere. These people are NOT professional movers in my opinion, they do NOT take care of people's belongings, and from what I have read of other reviews they are shaking people down for extra money in circumstances where you can not do anything about it. Awful, just awful.

Probably one of the most disgusting and rude companies I had to deal with in Australia. From the sales representatives to management They were both ignorant and disrespectful. They said all the good things to make me go with them but once I paid for the deposit, they changed the agreements we had over the phone/SMS. They lied to me, they avoided me, they hung up the phone on me and they talked over me.Seriously, I have NEVER ever seen anything like this before. DO NOT get this company if you need help!!! I had so many problems, they made my experience a nightmare. Moving is already complicated and they made it even worse for me.

BACKLOADING...cancelled pickup times.. Items placed into storage .. No communication.. Rude staff
Almost every item damaged!!
Never had a more stressful experience .. . Oh and once I paid the deposit they recalculated and increased the payment ..lost items

Approximate cost: $1100

Don't use this business. They were not transparent. They made a quote and then I paid a deposit. After this I received an email which identified that I needed an upgrade even though I  thought I had already discussed this. The problem is they already had my deposit and I was stuck with them. Very stressful. Then they must have dinged every piece of furniture or bent very metal fitting on my stuff. I had no redress as they wanted to be paid in cash or cheque immediately. Again I say, not professional and stressful process. 

Approximate cost: $1400

WARNING TO OTHERS *** ZERO RATING ****
READ REVIEWS FIRST, Please don't go via Google's Review rating.

FRS Removals, Brisbane > Sydney

I understand schedules and things happen, but my original pick up was scheduled for Thursday 30th June between 3-6pm, Furniture Removalist Services did not arrive until 6.45pm

I had to reschedule my flights due to the late arrival, which was fine.

I wanted to take my couch and he charged an extra $300+GST, which was not an additional 3 cubic metres, but I did not want to wait any longer so went along with it.

I only flew down to Sydney overnight as I was told it would be next day delivery, Friday comes, Saturday comes, finally Sunday comes after constant chasing and excuses and phone calls and waiting around they delivered yesterday, Sunday 3rd July @ 1.30pm. They advised they had busted tire, and was hard to change a tyre with it being full of furniture.

I’ve moved quite a few times now for work, and have never had such a stressful experience where theres no communication or professionalism.

Only to find when they delivered my new bed frame & mattress that supposed to be wrapped in blankets as they where in storage as they where only a few weeks old to find them dragged, scratched and chucks missing.

Chasing them for over a month for compensation, has been a painful and timely process which has now resulted in legal and court action as they’re only willing to pay $250 for damages when I paid $890. At first they only offered $100 compensation.

They’re offer of the below is a joke and false. They DID NOT offer me any of the following.

This includes the following:
· Goods in transit insurance up to $50,000
· Public liability insurance up to $5,000,000
· FREE protective shrink wrapping of Mattresses - Saving you $50
· FREE packing materials on premium jobs - 25 boxes, 2.5kg butcher paper + tape
· Fleet of 16 trucks - and largest truck up to 80 cubic meters
· 24 - 48 hour delivery
· No double handling - door to door service

They then accused me of moving items, when I paid them to move my furniture, not me or my mother. I only helped with boxes only, 1 man in truck 1 man shifting furniture, It was not my job nor could I lift these heavy pieces.
I only discovered the damage when they delivered the furniture into my apartment ini Sydney, the $100 compensation is not a reasonable offer for compensation, as they mattress and furniture are over $7,000.
I’m now going to have to find another company to take my furniture away to be repaired and be without a bed while this matter is resolved.

The staff are amazing and the removalists are truely fantastic amd got the job done in no time. 3rd time with this company and would recommend to everyone.

Helpful Staff recognising their potential to improve and what was required to do so, thank you

Where do I begin? 11/10!!!
From the wonderful Laila on the phone to the amazing Ghassan and his removalist crew, everything was great. Despite having to unload the truck in 40x of horrendous heat they were friendly professional and polite. It was a pleasure to have FRS move my precious possessions and God knows I was stressed to high heaven as I'd had a terrible terrible buying experience from banks that didn't reply, brokers that didn't reply and every other purchasing horror possible : I lost 6kgs in stress BUT the bright point was FRS believe me. I cannot recommend them highly enough.
11/10.......... thank you sooooooo much Ghassan and the others.

Office ladies were very helpful with my questions. Move guys were good as well. Everything went smooth and although they were late they made up for it with their moving our furniture in time.