Transfer after transfer with this lot, you have a problem and they just love transferring you around the Ferris wheel of robot sounding humanoids.. I think I went around the world with my last one, from South Africa, Malaysia, Philippines and then finally Australia where they guy literally said BRB and never came online. The Aussie bloke was the supposed senior engineer, very professional. Within a month, I cancelled my NBN because they couldn't get my internet working. One of the biggest waste of times

Trash. If you need any other human contact than the sales team this is not the place for you.

Huge wait times, the tech team gave no idea what they are doing, half the time calls “just drop out”. Then enjoy waiting again.

Will suspend your account if your late on one payment within 14 days of payment due. I overpaid a lot of money on an account and getting that back was like pulling teeth. Any time you talk to a staff member just assume it’s their first day.

Avoid.

The service was passable--tho some outages over the years, & very slow in the evenings.

The real problem in dealing with these guys is their greed. When the service was cut off for 3 weeks in 2016, it took a month of phone calls & emails to get a refund. They granted me $13.

When I cancelled my service on selling my home, with a spotless 7.5-year on-time payment record, they told me on the phone they'd cut it off that day--then proceeded to delay the cut-off into the next billing period. Allowing them to charge me an extra $90.

The attempts to get my $90 back have gone on for well over a month now - a dozen phone calls, and as many emails: it's obviously a iiNet policy to make a refund so difficult to obtain that the customer gives up.

I'll be switching brands in my new home.

Was signing up for an additional service and advised iiNet would cover the cost. I clarified this as there is currently no cable or conduit to the home. iiNet said they would install the cable at no cost to me. It was to lock me in to a 24 month contract and also to recognize my 25 years as a loyal customer.

On the day of installation the NBN tech said they cant install as there was no cable or conduit. I contacted iiNet and they said they wont cover the installation. (Regarless of what they promised when I signed up).

I have the call recording (provided by iiNet) to confirm this. Sadly I cant share this as iinet have advised its their property.

iiNet dont seem to care about loyal customers and will say anything to lock you in to a contract. Avoid iiNet at any cost!

The worst, worst, worst internet speeds, service you can imagine. After 6 months of battling, iinet doing nothing proactively to help us, us spending in excess of $250 in private technician fees at iinets request to find iinet has a faulty line connected to our house, they totally deny our claim for compensation.

If you want dial up speeds, uncompassionate, unfair customer service then iinet have made a business out of it. Literally, over 100 service drop outs each month, speeds of 1mb at best when connected over 6 months and they do nothing but laugh at you.

Never choose iinet. They don't care at all about their customers

Approximate cost: $70

We had iiNet NBN fibre in our previous home for just over 1 year and everything was good but since we notified them that we were moving house to an ADSL2+ service, everything has been disastrous!

Their handling of the move has been atrocious with tasks not being completed correctly, using wrong telephone numbers and email addresses and never calling back when they say they will.
They also have a bad habit of updating their online tasks with what is simply false information.

Everything they have done has been wrong and we eventually had to raise 2 complaints with the Telecomms Ombudsman to get anything done as they just don't care!

The ADSL modem they sent had the wrong splitter with it so we were told that they would send a new modem with the correct splitter.
Now they have sent a fibre modem without a splitter and credited us with the cost of buying a splitter from JBHiFi.

We have been slowly getting results and only once we buy the splitter will we be able to connect home phone and broadband modem together yet we were supposed to be "live" on 26th June.

One of their customer complaints "senior" people is dealing with the TIO complaints and even he said that there was an increasing number of problems within the company and the number of customer complaints due to this is rising rapidly...not good!

His customer service has also been lacking so don't expect any phone calls even though their staff promise they will call you and expect them to guess what your problem is without contacting you at all, then closing your query on their system!

If you want good customer service from your ISP then avoid iiNet!!

*** UPDATE on 11th July ***
They have now closed one of the TIO complaints even though there are 2 out of 3 issues that they haven't even looked at yet so I have had to update the TIO!!

They really don't care about customers so you have been warned!!

*** UPDATE 26th July ***
Still working with the Ombudsman but not all issues resolved yet but they are now looking into the 2 issues which were ignored initially.

We have been dealing with one of their Dispute Resolution team since 5th July and his efforts to get all issues resolved are just as bad as the other employees they have.

It is funny how iiNet employees have selective hearing...they conveniently ignore anything they don't like and only remember what they want, even though they are notified in writing several times about issues!
The level of incompetence in the organisation is amazing and I'm sure if they don't vastly improve, they will lose a lot of customers!

Been with IInet for over 12 years, was once proud to be part of it, they are now the worst IP to deal with, Terrible service, internet that drops out repeatedly, documented faults that never get fixed. Absolute disgrace of a company to deal with since TPG getting involved.
AVOID!!! AVOID!!! AVOID!!!
Don't bother wasting your time with the TIO either they are totally in each others pockets.
99% of all these bad reviews are so dead on and accurate. take the time to research and you'll realise IINET is not the way to go

Approximate cost: $60

Hi
I am just taking the time to share my situation with you all, please be mindful of iinet especially if you want a fast internet and good service!you will not get it with them
iiNet is an absolute disgrace. There service is poor, they hang up on you when you call, after you have been waiting for over an hour, twice this morning , never reply to my emails
I have been with you for almost 2 years now and what do I get in return for being a loyal customer, absolutely nothing. You state that you give good service…absolute rubbish !! reps who work there have no manners ,uneducated . Our Internet drops out every 5 min .
Can’t provide a service at all . I advised by one of they customer service reps to purchase / upgrade to high speed more expensive plan . Everyone please be alert !! iiNet do it on purpose , slowing down speed , so clients will go to more expensive plan!! I find out today as rep was advising me to spend more money !!
still paying for a service that we are not getting….
One not happy Customer. This has been ongoing since October……I hope IiNet will loose many customers due to internet speed control . This will be posted multiple times , so people will see it again and again , I hope they don't get new customers .

What a great experience I received from iiNet over the past week. Ordered a Fetch TV service on Thursday and received it on Monday! Proses was seamless...thank you yet again for being the best.

Moved to iinet adsl & ph 3 mths ago and have called them with issues probably 30 times. Internet and ph down for weeks at a time. Now received a bill for an extra $200 in fees to resolve an issue that was their fault. Will change provider asap.