I would never use this company. Poor quality of workmanship. Very unprofessional and don’t seem to care about fixing up mistakes that have been made they just try a go with a quick fix !

Our experience with this company mirrors the complaints of the writers above. It starts with a slick high pressure sales team offering large discounts on very expensive quotes as long as a 10% deposit is paid immediately.
Normally we would stay clear of such obvious shonks but the Stretco name was of some comfort and we agreed bto pay $21000 for a roof over our patio.
The engineer came out a week later and made a drawing on the back of an envelope and took another $9000. ( Severe misgivings )
We had the delays referred to by previous writers due to " materials unavailable " etc but the roof was finished ( taking double the time promised ) in February 2017. It was installed by a person who described himself as an ex chippie with the assistance of two untrained labourers.
Footings were 40 cm instead of 60 cm because of rock but I accepted their assurance of the structural integrity and in truth so far so good, fingers crossed.
Again the final payment was required before they packed up their tools and I paid as promised.
Problem is now that the darn thing leaks at two points along the gable and after a series of calls after I submitted a warranty claim I have been unsuccessful in getting them to fix it.
The reason for the leaks is that they cut two sheets short and the only attempt to fix it has been the ex chippie came back once with a tube of silicone and sealed some screw heads.
Since this wasn't the problem the leaks have continued and now the company has blanked me out.
Despite a number of phone calls and promises galore I have had a zero response from anyone in authority.
For heaven's sake who wants to trash their reputation for a couple of sheets of laser light and half an hour work for a repair crew?
Does Stretco read these reviews and if so are they embarrassed?
Do me a favour, Install a Veranda, and don't put a mealy mouth superficial response on this page. Don't tell me my how you appreciate the feedback and ask me to phone you with details to help you resolve the problem. I just might throw up. James O'Flaherty

My experience was just over the phone, appt made and consultant calls me 2 hours before, i'm in the area can we come see you now ?.. i'm like no because i cant drop things at work and leave. So he starts off saying based on size of decking it's $50k, double what full wood decking would be.. i dont recommend you do it.. just go with wood [elsewhere] He starts to descriminate based on where one would live.. like if you live in Brighton or Burwood you could probably afford to do it. What right does he have to assume we couldnt afford to do it.. along with a verandah. It just sounded like if we couldnt accommodate him right then he doesnt want the business. I'm happy to give our business elsewhere and guess what.. we have multiple properties.. including one in Burwood and no i wont consider this business in the future and i'm surprised they are still in business with that sort of attitude !

Had a carport installed by this company in 2011 and just recently had a storm water down pipe replaced that went through the roof of carport, plumber couldn't stop it from leaking around the join through roof during rain. Rang Install a Verandah, explained the problem, they sent out one of their installers and fixed the leak and that's 6 years after installation. Great job, never had any problem with this company very helpful. John Brundell. Sunbury Vic.

I had a similar problem to those below. Quoted $10,500 on a one day, one person job, ( salesmans quote) where the materials were$2000, ( quote supplied by stratco. When asked to explain the price, i was told, " leases on cars, leases on offices etc". He finished by saying " i know where this is going" packed his bag and walked out.
I do not understand why Stratco would recommend or want to be associated with this company

very happy with the results of a carport installed. Matches house and good professional work. Every person who came to do their appointed task was very helpful and considerate. Build was done in half a day.

Install a veranda came out, quoted me $28,000.00 to install a veranda at my house. When questioned the rep tried to justify the cost. In the process he insulted my mother in-law, saying she could pay for half of it out of her pension. The total cost of materials would have come to $3,000 tops, so that would make installation costs $25,000, I don't think so. I would never recommend this company, even the footings were to shallow and would blow away in a strong wind according to an architect/ engineer is showed the paperwork to. I would rate this company as a minus 100.

Dishonesty at the highest level. Sales rep told me Instal A Veranda would pay the interest. I signed the deal and I am charged over $220 interest per month. Been chasing and noone gets back. Each time I call I am told it will be fixed. On 8th December 2016 sales reptold me that the Accounts Manager was looking into my case and things were moving . Today is 1st January 2017 No updates no feedback no phone call yet another 220 dollars added onto my account. Install A Veranda lied to me sbout interest free so that I go into an agreement.. $22,000.00 outdoor area. you whats so difficult about keeping it hobest. At one time they told me to go to the Ombudsman with my complain against the credit company. Its not the credit company at fault its Install A Veranda who promissed thyey will pay the interest. Sales rep sounded professiobal at the selling point but i now see it was a trick to sell the product. I am sure someone is enjoyibg a fat bonus and I am paying for it.

Absolutely dreadful company. I had a veranda installed in 2012. I just went to have a section 32 written up and was advised that no final inspection paperwork was ever completed. I've called install a veranda 8 times now to have the issue rectified and every time, one of the receptionists says either they'll have someone call me back in 5 minutes or by the end of the day. But no one ever calls back and no final inspection paperwork has turned up. [Retracted generalisation] . Steer clear of them.

I am not well so I will keep this short. This is the most unpleasant company I've ever had to deal with. I ordered the Pergola in November 2015. I got a letter dated 22/01/2015 stating an installation date of 3-4/3/2016. I was told I needed to keep this appointment date as a change would delay the installation. I took time off work as annual leave only to be told by Install A Veranda on the 10/2/2016 that they needed to change the date due to delay with getting material. I got a new installation date of 8-9/3/2016. Again, I organised to be home for the installation. I received another letter saying there was a problem getting material and I was given a new installation date (19/3/16).

Installation could not be completed on that day due to the roof panels being the wrong size. I had to wait for new ones to be made.

After the installation, the verandah is now leaking around the edges and I have been in contact with Install a Verandah for about a month to get the problem fixed but to no avail. I keep getting told that they will fix it but I am still waiting (since 10th of May 2016). I am quite stressed by all this.